GRACE MANOR ASSISTED LIVING AND MEMORY CARE

There should be a zero star option for this review. Words cannot even describe the indignity residents face on the daily. Our family member entered their facility November 25th able to hold and play with her great-grandchildren and she was dead before Christmas due to their neglect. Four whole weeks it took them to neglect her to the point of death. On multiple instances we walked in and she was in public areas not fully clothed despite this being a task that they are supposed to help residents with, instead they left her with a whole tit out in a common room area and on another instance, she was pantless in the front lobby where people come in to visit their family. They also removed the feet from her wheelchair and on multiple instances dragged her down the hallway with her feet bumping the hallway while stating that they should not do that. Sheets were not put on her bed causing multiple falls. Her items were taken from her and not returned until family members searched and asked multiple days in a row if they had them essentially cutting off her communication with the outside world because it was her phone and wallet that was taken. They also placed aides needed to help with mobility in areas in which she could not reach them to limit her mobility. Toiletries of hers were stolen on top of that. Anytime we visited we had to make sure to bring a laundry basket to do the laundry that they were neglecting in her room. Employees have very little regard for health safety measures often not wearing gloves and one particular nurse consistently walking around barefoot. Food and liquid debris is constantly being left around the common area for residents to fall on and the whole place reeks of piss. Honestly, I could give a million examples of the horrors we witnessed. But the point of this is if you want your family member to live with any dignity and safety at all choose a different facility. They also have two open lawsuits against them from other families and a lawsuit from the health agency board, we only learned of this after her passing as her POA did not inform us when placing her at this facility. Stay far far away from this horror show.

Reflections Memory Care it’s very clean and the employees are special… Especially the activity director is fantastic… She really takes time, and energy into doing different activities with the residents! She’s not only an activity director, but I’ve also seen her helping in the dining room and the residents rooms as well ! Keep up the good work !

Reflections in Port Orange has been a true blessing for our famiy. The facility is beautiful and extremely clean and has the feel of a hotel! I cannot say enough about the kindness that has been extended by the entire staff. I use the center for day care for my husband which gives me an opportunity to take care of appointments. I am very comfortable leaving him because I can tell by observing him that he is comfortable! Everything from meal service to activities is top notch! I am so thankful for this wonderful faciity that has helped me greatly in providing care for my loved one

Truly Compassionate Care!! Reflections Memory Care has been a blessing for our family. From day one, the staff and director has shown genuine compassion and respect for our loved one. They treat each resident with dignity and provide attentive, personalized care. The environment is CLEAN, safe, and filled with warmth. We’ve seen real improvement in our loved one’s mood and well-being. We are so grateful to have found such a supportive and caring place. If you need a memory care facility in Volusia County, there is not better Facility than Reflections.

This past weekend my brother and I moved our dad into the Reflections of Port Orange. The staff was amazing in helping us with everything and I mean everything. The facility is more like a hotel and well maintained, nothing like I’ve been exposed to as a retired Firefighter paramedic for 33 years. I’ve been in a great number of facilities, none of which are anything like this one. They far exceeded our expectations and my Dad really seems to like it so far. Did I say how awesome the staff is, I guess you can tell we were highly impressed.