GREENFIELD OF PERKIOMEN VALLEY

Loved this place until my MOM was sent to memory care unit.3 Rd floor.. one or two amazing people but otherwise I was so not happy. Residents with little help to use bathroom or drink water. My Mom received minimal care except for Beth. Think twice... management has changed and memory care is understaffed.i removed my Mom when I was told that my Mom threw herself out of her wheelchair. . Not even possible.She couldn't move with out assistance..I m sorry my Mom was ever.on.3 Rd floor except for Beth She cared .it was.obvious

We moved my mother out of Greenfield due to many concerns. Staff and administrators were leaving constantly, there were shortages of food in the cafeteria and they lost her clothing that was laundered twice. She would ring for an aide and it would take over an hour for someone to come. The worst was the Christmas Eve they lost power and heat and never even contacted us!!! We only learned that she had been parked in front of a fireplace for hours because she knew how to use a cell phone. The roof is constantly leaking and she had a bucket outside her room to collect water for months. As a result she had to deal with bugs constantly in her room. Complaints went without answer as it is very hard to get anyone to reply thru email or on the phone. Definitely would not recommend this facility at all.

Every time it rains, the roof leaks severely all throughout the building. You will see rooms flooded, hallways flooded, buckets and garbage cans everywhere to catch the water, including in resident rooms. Its unsafe, and downright criminal to charge people to live this way. Not only would I not recommend this place to anyone who wants any value for their money and a safe place for their loved one to live, but I can say that they should be investigated because judging by the state of the building the owners and on site director does not care one single bit about the welfare of the people who live here. Its disgusting, I can only imagine how much mold has built up over time where you cant see if there is this much water flowing behind walls, through the ceilings, and into the carpets. Avoid wasting your money on this dump

The biggest issue I've had so far with Greenfield Senior Living is a lack of communication between staff and myself (daughter of one of the residents). My voicemails are rarely returned and emails are sometimes returned, but usually after several days or a week, if at all. I understand that this facility is likely understaffed, but it is important for family members to be able to reach a staff member to inquire about their loved one and/or provide information to the staff about them. Items have also gone missing from my mother’s room (I do know it’s tricky in a Memory Care setting in terms of residents moving their items around) but several occasions have come to mind which irritate me. I have also had a few instances where I’ve requested that the staff help to get my mother ready in time for Dr appts (I’ve left voicemails the day before and also spoke to staff onsite to give notice about the appt) and I’ve shown up on time and my mother is nowhere near ready to leave the building, thus making us late for the appt. I would recommend the Personal Care section of this facility but not the Memory Care section.

Greenfield is a beautiful place! Their staff is very caring. I just wish they were closer to our desired location. But I can’t say enough good things about them. Stephanie, one of the administrators at Greenfield spent so much time with me helping to make good decisions for my mother. Frankly this was something she didn’t have to do, but went out of her way to help. It’s good to know people like Stephanie are there to help with our loved ones! Thank you and all the best.