Greenfields of Geneva

DO NOT BRING YOUR LOVED ONES HERE! The care is terrible and the communication is even worse! We have caught them in numerous lies that have put our loved one in serious health complications. They've changed medicines and diets, they will not give us documentation or proof of who made these decisions. They just want your money and don't care about the level of care they give. I will be telling everyone how absolutely dangerous this place is. The nurses turn their name tags around and the doctors won't even answer calls. We have contacted the state and will continue to elevate this. I'm am disgusted and they should be ashamed to call themselves professionals.

As I have seen many others write in reviews I am going to start off by saying if I could give them no stars I would. I am amazed the place has a 4.5 rating. My mother and step father bought a unit a few years ago. It was great! They were wined and dined so to speak and given VIP treatment. But during the wonderful VIP treatment my parents were pushed and pushed to sign on the dotted line…you’re going to love it here and if your health should decline we are here for you. Well once they signed on the dotted line (and I’m sure some of you know what’s coming next) it changed. Things were not all sweetness and light and so the decision was made to move them out of there…well big mistake. Apparently the only way you are allowed to leave is in a coffin, and don’t expect to get the money from them in as timely a manner as they expect from you when you sign on the dotted line with them. My parents moved out in January and it has been pretty much crickets since then. They did get a call saying good news your unit has sold and you should get a check in April but we have no information on when the unit actually sold and as yet..you may have guessed…no check. It’s mid May and our phone calls to them have been “we will find out and call you back”. We did, after many calls to them, get a call back that said sorry for the mix up and this shouldn’t have happened, but my parents still have no idea if/when they will be receiving their money. Hence why I am VERY disappointed with this company and writing this review. I shouldn’t have bought into all the hype, I know, but when it comes to your loved ones you like to believe people when they say they will help them and be there for them if you can’t. I have to add that everyone I had dealings with was awesome in that they were extremely friendly and personable and they did their best to be just that so this review has nothing to do with the front end staff and it is totally directed at the administration and parent company Lifespace Communities. I genuinely hoped this place would be different and not be like a lot of the other elder care homes you hear about who are just in it for the big bucks (which by the way this place gets a lot of very big bucks for what they provide) but their actions have proven that incorrect. This facility is very beautiful on its face but not so much once you walk in the door. I do understand that some residents can be difficult to deal with but that doesn’t mean you should withhold payments to them just to make your numbers look good. I am sad for the resident/friends my parents left behind because who knows what trauma they and their families will have to endure.

I'm not one to post anything, but felt the need to review Greenfields of Geneva. Let me start off by saying this place is very warm and welcoming as soon as you walk through the doors. We are always greeted with a smile. The rooms are kept clean and are very warming. I can't express how grateful we are to all the staff, nurses, therapist's etc that took wonderful care of our mother Christine. The love, kindness, and patience from everyone was truly a blessing. The kitchen staff rocked!! My mom loved them all!! Thank you all for going above and beyond your job title. You are all truly amazing and wonderful at Greenfields of Geneva. I highly recommend Greenfields of Geneva. Bless you all, the Jankowski/O'Connor family.

I dropped off some flowers to my mother-in-law for Valentine’s Day! The Greenfield staff is always super friendly! The dessert looked so amazing today that I took a photo! My mother-in-law has been living in the independent apartments at Greenfields now for almost 4 months. It is a wonderful community with wonderful staff and residence!

This establishment is very nice and is full of happy residents. I especially love the dining area Savanna. The food is always good and different plus the servers there are wonderful. The sunday buffets, especially the holiday ones, are just fantastic.