Harbor Chase of Long Grove

I had to unexpectedly put my dad into an assisted living and Ciel was amazing! My dad struggled with the transition at first but the staff were so caring and made him feel comfortable. I highly recommend Ciel for yourself or a loved one! The place is very clean and the staff are very attentive. They communicate with the family and are very responsive to emails/calls. Highly recommend!!!

Our family could not be more grateful for the care and support we’ve received. From the very first day, the staff has treated our loved one with kindness, dignity, and respect. Communication has always been clear and compassionate, and every question we had was answered with patience. The environment is warm and welcoming, making us feel like part of a bigger family. We truly have peace of mind knowing our loved one is safe, happy, and well cared for. We highly recommend this community to anyone looking for exceptional care.

Our Mom was a resident at HarborChase/Ciel for almost 5 years. She received outstanding, compassionate care from every one of her caregivers. The activities director and staff kept her mind and spirit engaged through crafts, cooking, gardening, exploring travel destinations, games and music. They provided a nurturing environment that allowed our mother to develop friendships that enhanced her time at Ciel. They embraced our family as well, making us feel so welcome when we visited our mother. Ciel was the perfect home for our mother to live out the end of her life.

My Aunt moved here 6 months ago and absolutely loves the place. She especially loves the company that she missed so much when living on her own. Staff is very friendly and keeps her busy with fun activities. She even likes the meals which is saying a lot since she used to be a fantastic cook. I am glad we found such a great place for her.

Please read whole review. Fabulous! Great staff. Wonderful rooms. Amazing chef. That was my thoughts a year an 1/2 ago. We have been here from the beginning and I've seen it all. Short on staff, the food has just become unacceptable. If you want to see the decline of Harbor Chase just look at my photos. The dishes are often filthy. There is an employee that left an entire section of memory care residents alone for EXTENDED periods of time and still works there! As a result of this a resident pulled the fire alarm to get attention. The staff is a revolving door. The bulk of the great staff quit. There are some employees that are great and then we seem to end up begging them to stay. I think we have been through 6 executive directors, countless care partners and 5 directors of memory care. When we first arrived I raved about the food, now it is frequently cold, the portions are cut in half and the bar is not a bar anymore, (they lost their liquor license). Happy hour for the residents consists of coke and diet coke. My family member has been hurt by improper chair transfers, had jewelry stolen and things broken in her room. Why don't we leave you ask. I may, but I am eternally hopeful that things will get better. I feel like I have to be watching all the time. We fight for these residents all the time. There is no assisted living that is perfect, but Harbor Chase in reality is not what they are selling you. They sell it like the Ritz Carlton, it is not.