HARBORCHASE OF EVERGREEN WALK

My wife and I are pleased to return to Alto every two weeks, after leaving there six months ago to rent a family apartment in Hebron Returning to Alto for Jeanne’s semi-monthly salon appointments is like going back for a family reunion. All of the friends that we made while living there are so warm and welcoming. In particular , Debbie and Stephanie, make us feel like old acquaintances. If we didn’t have the family property available to us, we would return to living at Alto in a heartbeat.

This place was the answer to the care I needed for my fiance. He had cancer and parkingson's and needed the help to take care of him. The nurses were exceptional! The kitchen waitresses were supurb! Peg Contois was ALWAYS there for me to help with any issues I might have regarding my fiance. I would recommend this facility to anyone who just needed the extra care. The cleaning staff for the apartment was not good. They didn't do a good cleaning - in and out in half hour and the shower cleaning was terrible. I ended up having my own cleaning person come in!

Do NOT send your loved ones here. They left my loved ones room in COMPLETE filth many times I’m talking soiled sheets, disgusting bathroom, dirty unsanitary gloves. She has fallen many times which has landed in her in the hospital on top of bacteria monthly because of the lack of showers, and cleaning which we pay an astronomical amount for and simply isn’t being done. The staff is totally disrespectful and rude with no compassion to the elderly people that live there. The amount of videos and pictures we have of uncleanliness, combative and argumentative staff with elderly people that are just scared and confused. It is COMPLETELY unacceptable. Even after many emails, and communications of complaints they still don’t care and continue to do whatever. Half the time when we go in to visit the staff is sitting down doing nothing. There’s absolutely no reason for any of it. Steer VERY clear and do not send your loved ones here.

My mother moved up from Long Island NY into Alto Senior Living just over 1 month ago to be closer to her family in South Windsor. She absolutely LOVES everything about this community! Her apartment has exactly what she needs. Its a new community, only a few years old. The apartments are well lit, safe and very spacious and also have amenities included, including laundry, housekeeping,maintenance, cable, internet. All the meals are prepared fresh in the restaurant and are delicious! We often have meals together here and the menu is so diverse and made to order. Daily specials and a great kitchen and dining staff. Our teenage kids love visiting grandma and getting to eat at the restaurants here too. The options for activities here are endless. From art sessions to daily happy hours and fire pits, to movies and cards, and can't forget about bus trips to events around Connecticut, mom is more busy now than she has been in a long while. The in house salon is exactly what she was looking for to get her hair and nails done whenever she desires. She calls her new home "Bougie sleep away camp for seniors." She has connected with and made many new friends in just the short time she has been a resident here. I can't leave out the amazing nursing care and assistance that is given to mom at Alto. She gets all the attention she requires for her daily needs from a dedicated and caring and knowledgeable nursing staff that assists her with all of her medications and really listens to her needs and concerns....plus any help is always a button push away.The physical therapy/occupational therapy department has to be commended for their incredible work as well. We looked at several local assisted living communities and the choice was easy once we found Alto.

My Mom was in assisted living at Harbor Chase before she passed. The care services that she received were exceptional. The nurses and aides treated her with respect and attentive to her needs. The hospitality staff was so friendly and the meals were good. My Mom especially loved getting her hair done at the salon. Her hairdresser, Debbie, was like one of her best friends. They really enjoyed each other's company. And she always loved her hairstyle. Thank you all for making her feel so special. Our family will be forever grateful to you all.