Harmony at Victory Station

My Grandmother is a recent resident of the memory care unit at Harmony. Our family has been very impressed with the professionalism of the staff, cleanliness of the facility and overall care she is receiving there. All the care workers have been kind and compassionate and made my grandmother and our entire family feel welcome. It is hard to realize you can no longer care for a beloved family member with progressive dementia alone. But, in Harmony, we feel we have found the right facility to partner with us to provide my grandmother with a safe and loving environment to call home.

First and foremost, the staff is wonderful, caring, kind, truly vested in the well-being of their clients. The residence there are very sweet and really seem to look out for each other and care immediately about newcomers. I have one suggestion. There’s a lot of information that you’re giving about Harmony before move-in, but there really needs to be a checklist that serves as an orientation for new residents including every person they should meet or know whom they will be working with, all the processes and things that go along with the day in the life of a Harmony resident. Additionally I would ask that they develop a checklist on the logistics of what it takes to move in to Harmony For example, who are you contacting what is the process to get pictures hung, how do you put in a maintenance request and what are the types of things you put in a maintenance request for. What is the expected wait time in assistance if you need a tech on the assisted-living floor, if you’re in assisted-living, what’s expected for how you will get to dinner and other places, where are the calendars and activities and such, is there a tour provided after move-in or checklist provided of all the various facility amenities to visit, where they are located, and how to use them. There’s a lot to this big beautiful facility and it could be somewhat intimidating for a new resident. I would even recommend something like seeking out resident volunteers, just 1-2 to do a team tour with each new resident that comes in. Again, I’m very happy that my mother is there, she said she feels safe there and she loves her fellow residents.