HERITAGE GROVE AT PENN HILLS LLC

I highly recommend Heritage Grove at Penn Hills. The facility is beautiful, clean, and very welcoming. The staff are caring, professional, and truly dedicated to the residents. You can tell that the overall management team does an excellent job maintaining a high standard of care and creating a positive environment. Thank you for taking care of my Dad!!!

Mom moved in about three months ago, and my sisters and I couldn’t be happier with the decision we made for her. A few years ago she had a negative experience at another facility and always said she would never go to a senior living community again. But she was struggling at home, and from the very first phone call with the team at Heritage to the tour we took, we knew this was different and that we needed to get her there as soon as possible. We put her name on the waiting list, and when we got the call that an apartment had opened up, we were thrilled. Mom was a little hesitant at first, but from the beginning she ended up loving it. She has truly gotten a new life there. She’s like a different person, so happy and with so much purpose. She’s made many friends and feels like she’s part of a real community. Every time she calls me in the morning, she sounds like a new person. Everyone there is so warm and caring, from the other residents to every single staff member. Our family feels incredibly grateful and blessed that she’s there.

Brookdale Penn Hills (edit) I'm editing my review to reflect the fact that everyone at Brookdale Pen Hills with the possible exception of one has been notably helpful, polite and friendly. My early review was based on the fact that I have been IMO both baited and switched and gouged. My opinion about that has not changed. They did raise mu mother's fees almost the moment my mother moved in, knowing I would be reluctant to make her move again. They also still have a $500 monthly fee for getting supplies which I am able to do in about fifteen minutes a month, which surely is price gouging. If you want to charge an extra 500 a month, that's up to you. But don't charge one thing and come back with a fee you pressure people into paying that amounts to $500 for 15 minutes work. I'm responsible for my mother not being taken advantage of. Why should I have to fight to see that doesn't happen? In any case, the very person I held most responsible has since been really helpful, kind and polite and I'm inclined to weigh that about equally with my earlier, really very bad, experience. I hope they will continue to be conscientious and sensitive about caring for my mother.

Brookdale Senior Living in Penn Hills was a blessing for my Mom in her time of need. From intake to daily care, the Director and staff were responsive and caring. The facility is clean and welcoming. The monthly pricing was the best in the Pittsburgh Area for the level of quality care provided. I recommend this facility, it is more like a family home than private assisted living. Thanks to everyone who works at Brookdale Penn Hills.

I cant recommend Brookdale Penn Hills enough!! The staff are the most amazing and caring people that make sure the residents are not only cared for but active and enjoying their time there. It brings me great joy knowing not only how well looked after my mother is but how happy she is there. The facility is clean and the food is good. There are activities going on all day for the residents to stay active and social with. Thank you Brookdale Penn hills for all that you do!