HIGHPOINTE ASSISTED LIVING & MEMORY CARE

Look elsewhere for your loved ones. Reception is kind, most of the caregivers are kind, but nobody seems to know what they're doing. I'll give life engagement a shout-out but even then it depends on the day. I tried bringing up my issues to a woman called Sophia? And she acted too busy to give me the time of day. Like I was a bother. There are better assisted living facilities in Denver and HighPointe may look nice but looks aren't everything.

The team is absolutely amazing. The care is top notch and friends my dads has met since moving 3 weeks ago has made his transition it so much easier.

While we like all of the staff that we interact with at the facility, and the 3rd party therapists that work there are incredible, the corporate support has been difficult. Our initial invoice has incorrect charges that we were told would be fixed on the next invoice, and not only have most of them not been fixed yet, but they continue to add incorrect charges on subsequent invoices. Additionally, from my mom's perspective, the residents complain that the meals don't change much from week-to-week (they have daily specials, but they are pretty much the same every week), and they have been told that the menus are dictated from corporate. UPDATE: Just received my 4th invoice, and we are now 4-for-4 with the invoices being incorrect. Double charged for meals, charged for external pharmacy, and no refund of late fees that were supposed to be returned. UPDATE: I received my 5th invoice, and while most of the earlier late fees and other incorrect charges were refunded, I am still getting double charged for meals. If you intend to have someone at High Pointe, be sure to check your invoices since they do not have any quality control, and don't mind charging you extra.

My Mom was not eager to go into assisted living but at 98 we didn't have a choice any longer. When she arrived staff came out to greet her and rolled her into the lovely dining room. She never missed a meal after that. The dining room staff was wonderful and the food delicious. Her apartment was perfect and comfortable and housekeeping kept it bright and shiny. She had a lovely view as well. All of the aides and nurses were so gentle, caring and well trained. They were always respectful and friendly. All of my interactions with administration were great. Even though Mom passed at 5 months, her last days were filled with love, care and humor. She even had her cat there which was a huge perk! I recommend this community without hesitation! 😻

It saddens me to see that this facility hasn't received more positive reviews, as our experience here has far exceeded our expectations. Compared to the previous facility where my dad was placed, this one has been a significant improvement. The staff is incredibly welcoming and friendly, and it's comforting that everyone speaks English, ensuring clear communication. I have complete confidence that my dad is well cared for, and any issues that arise are promptly addressed with care and professionalism. Thank you for providing my dad with a safe place he can truly call home and for treating him like a member of your own family. Knowing he is in such good hands brings us immense peace.