Innisfree Retirement Community

We recently had a need for professional skilled nursing for a relative. The entire staff at Innisfree Rehabilitation and Nursing were wonderful right up to the end. They could not have been more helpful. Thanks so much to Innisfree. They were the right place for us.

By far my favorite facility ever! Management is wonderful and actually care for and go above and beyond for all the residents. As well as their staff. All Staff does a great job in caring for residents and helping them in anyway needed.

My experience was fine until I moved out. I gave 30 days notice for a move on Dec. 5th. They took the fees for the entire month of December from my bank account via EFT on Dec 1st. I was told when they calculated what they owed me I would be sent a check. It's January 4th and the check is still not in the mail.

The residents are taught to fear the senior management. There is one compassionate manager, Jeremy, but he is often overruled. My hope is that someday soon, senior staff will retire and Jeremy will run the place. (Please refer also to the insurance agent’s Averian Collins’s review below. It is exactly what I feel the situation at Innisfree is.) Sometimes I was directly contacted by management (with a negative attitude toward me) if I dared to express an opinion or suggestion. I would cringe when I’d see the caller ID and take a deep breath to remain calm. I would sometimes not let my mom know if I contacted management because she would be afraid (like the insurance agents client) that she would be “punished” by the CEO for any comments or complaints. I hated visiting the place during Covid. I felt as if I was entering a prison. To my horror at Halloween, they decorated the place with dead life sized skeleton bride and groom and ghosts. This was during Covid. This sums up the insensitivity senior management has towards residents. I will say that the food staff and housekeeping staff are some of the friendliest and nicest people I’ve met. Also, the actual residents are super nice and welcoming. Be aware that that they are a retirement community, not really an assisted living facility (LTC insurance may not be useful). After 3 years of being dissatisfied with management, I finally moved my mom to an independent assisted living facility in another city close by that truly cared about her and my relationship with her (it’s called compassionate care and is written into their policy and procedure manual). My mom had made a lot of friends at Innisfree, but definitely felt the same as the client of Averian Collins (review below) towards senior management. The way my mom would deal with being threatened by CEO, was to ask her if the meeting was going to be “hostile in nature.” If it was, she’d tell the CEO, then she was going to call her daughter as a witness. Like I stated before, not a pleasant experience with senior management! Happy to have her out of there! (Which, was also a problem. I had a lawyer and the Benton County ombudsman on standby the day of the move. Fortunately, we got her out of there in under two hours and we were not bothered anymore.)

My wife moved her parents here from North Little Rock as they were developing Alzheimer's. The facilities and staff were just what they needed until they got too advanced for this level of care. Nice to have a walkable Walmart Super Center next door.