Kemper House Worthington, LLC

Placing my dad in memory care was one of the hardest decisions I’ve had to make, especially coming from a facility that wasn’t able to meet his needs. From my very first interaction with Cotter House, I felt a level of compassion and attentiveness that truly set it apart. I visited multiple times—both announced and unannounced, on different days and times—and the feeling was always the same: calm, compassionate, and genuinely attentive. The staff took the time to understand my dad—quirks (he has lots) and all—before he even walked through the door. Every staff member knows him—even housekeeping. I’m always welcomed warmly, like today when “Miss May May” (my nickname for her) in laundry greeted me with a big hug—she’s a rockstar, they all are!!! They care for him with kindness and dignity, reflecting the level of love and attention I would want for him every day. The facility is clean, calm, and comforting—never chaotic or unpleasant. Because of the Cotter Crew I can finally breathe at night and begin to live my life again, finding balance in the emotional roller coaster this despicable disease brings!!! Communication is incredibly important to me, and they have exceeded my expectations. They’ve even embraced my own quirks—and in just nine months, they’ve truly become like family. For someone like my dad, that sense of peace and “home” matters more than anything. And for me, it means everything, I’m extremely grateful.

3/2/26... PLEASE READ THIS!!!!! As you can see many other's have a total of 1or two maybe, some with a few more review's. And it's likely for the Kemper House Worthington idk 🤔 However you'll want to keep control and in contact with your family member in this facility. Put camera's in the room with your loved one. As of 3/2/2020... When we moved our mother out it was NOT because of COVID-19. We gratefully got our mother back in our care, in doing so we extended her life! She came back to us in many ways considering the circumstances of her disease. Praise the Lord 💓🙏.... Our mother moved in the 1st of November 2019. In the beginning the staff, nurses and aides were very helpful, kind, caring, understanding, and really accommodating! They were polite, and professional. It seemed to be a great fit for our mother's needs. Another plus it was conveniently located for myself and siblings. We met Greg, Dan and many staff, nurses, aides, residents and their families. I was going there a lot because I felt I needed to and I was able to. It was the 1st facility we admitted our mother in, and by the Grace of God it was the LAST!! As time went by we weren't seeing consistency in areas of great importance -- Lack of staff, lack of hygiene and care she started getting bed sores because of the lack of attention.They were leaving her alone in the dining room, tv room, even in the hallway. She was able to feed herself as well as walk with her walker when we admitted her. In just 4 months at Kemper House she was not capable to do either when we removed her!! In our opinion shift changing and charting information whether it's nursing staff and or the aides wasn't being passed on from one shift to another... Complete and total lack of communication and supervision! Which is extremely important for the appropriate care of the residents and their families peace of mind!! There were situations that occurred yet none of the staff, nurses and or aides couldn't/ wouldn't provide us any answers. That was disturbing to us. Because of lacking of staff, only one aide instead of two tried to pick her up and he dropped our mother and broke her hip. We had noticed the swelling and her complaining of pain. X-ray's showed a right hip break required surgery with rods and screws. Clothing was missing, eye glasses missing, jewelry box missing, bedding items missing. Other residents wandering in and out of our mother's room. We never got any of those items back upon us removing her from the facility! We tried our best to make it work as a family trying to TRUST in Kemper House Worthington. We fell for all the bells and whistles which at the time were not even available upon her residing there... It was also obvious at times they were over medicating our mother 💔 Unfortunately they really didn't take care of our mother as well as they said they would. We expected much more especially for the cost they charged us, very disappointing in their lack of care and concern for their residents and loved ones 😔.... Our mother has now gone home and she has gotten her wings R.I.P. mother no more confusion or pain ❤️

My family and I are incredibly grateful for the exceptional care my mom receives there at the Cotter House. We can’t say enough about the amazing people who care for her — the staff embodies everything you would hope for in a care team: they are kind, loving, attentive, compassionate, empathetic, and thoughtful. Although we had always hoped my mom could remain in her own home, her journey with dementia has made that impossible. The Cotter House has become her new home — not just a place to live, but a community where she is engaged, supported, and genuinely cared for. The relationships she’s formed with both the residents and the staff have brought her joy and comfort, and for that, we are endlessly thankful. We feel truly blessed to know the extraordinary people who make The Cotter House such a special place, and we are thankful for the love and kindness they have shown to our mom. Cotter House- THANK YOU!!!

The Cotter House is paramount in the care for those with dementia. They provide the resident with the finest of care 24/7 and are attentive to their ever changing needs. We are confident our loved one is well cared for at all times. The associates never hesitate to contact me with a question, and I feel we are well informed. When we visit, our loved one is always clean, nicely dressed, well directed and engaged with the staff; his apartment room is always spotless and put together. I want to make a special mention, (in addtition to all the staff who are always welcoming, kind and helpfu) to Aleks, Donna, Casie and Michelle. They went above and beyond to meet with us late on a Friday afternoon of a holiday weekend. Going this extra mile, will forever resonate with our gratitude. The Cotter House truly cares about each individual that comes through the front door - as a resident, family member, guest or visitor. Their first priority is ensuring this is a good fit for everyone involved. The weekly updates/messages from the Executive Director are always positive and welcoming. The offerings to the caregivers are greatly appreciated and we feel valued in this journey. Thank you Cotter House, you are a Blessing to all the lives you touch.

My daughter calls cotter house camp cotter because of the wonderful stimulating activities. The staff treats all the residents with respect and dignity. They are always available to ask questions and to receive help. We are grateful for all the help they are providing for my husband.