LEGEND PERSONAL CARE AND MEMORY CARE OF LITITZ

Legend of Lititz is a wonderful place with exceptional staff and fun, engaging activities! Our mother is well cared for by kind and pleasant staff members. They truly show interest in her and brighten her life. The facility is beautiful and the food is delicious. We highly recommend Legend of Lititz as a caring community that will greatly enhance the daily life of your loved one.

Moved my mom and stepdad here in 2019. He passed away less than a year later. I moved mom to another facility in Nov 2023. The care had gotten bad---mom has bad vision and only the front desk staff were helping her find her room; it was clear she wasn't getting her meds; and no one bothered to tell us that they found her outside at 5:30am several times. Her room was filthy---there was thick mold in her sink on more than 1 occasion despite me asking the staff to help her with her dishes. Staff? You can circle the building 3 times and not run into 1 staff member. Amanda Diehl, the current director doesn't give 2 hoots about anything but her reputation. One of her email newsletters said to call her cell if we weren't able to reach staff. Well, after calling the building for over an hour one evening and not getting an answer, we called Amanda's cell twice. Never got an answer, a return call, or an apology. Maybe things have improved since I moved my mom, but I doubt it. The building is beautiful, but looks can be deceiving. If you care about your loved one, look at other facilities, visit often, and pay close attention when you're there. After moving my mom, I spoke with the Office of Aging, Legend's care line or whatever they call it, and the CEO, but I doubt it's helped to make any improvements.

The facility is clean, smells clean, spacious hallways, nice staff, many places to explore and we loved the theater. Having a chef on site is a plus we love that aspect. Love the kitchenettes in every room and the laundry service. The option to bring a pet or have pets visit is also a plus for us as well.

My Mother has been here for 14 month now. I have never seen a facility go down hill so fast. I am not sure what happened. When she came to legends staff was pleasant & friendly. Now you never or rarely see the same person twice. I believe they quit faster than they can hire. Certainly not a good sign for management. Oh, but even though staff and services decreased they did not have a problem raising her rent up $125.00 more monthly. When she went there we always seen someone vacuuming or cleaning. We were told cleaning day for her room would be Wednesday they didn’t tell us which Wednesday of the year they do that. Her room has not been cleaned in months. My sister went there today and cleaned her room. They called the ambulance to take her to the E.R. But never notified the family. That’s how carding they are. For the cost verses services not a good deal at all. I guess my next step is call corporate the

Dropped in for their holiday social and the place has to be seen to believe how grand the place is. Just a wonderful place.