MAPLE SHADE MEADOWS SENIOR LIVING

My mother was a memory care resident at Maple Shade Meadows for two years until she passed this spring. I honestly cannot say enough good things about the care she received. She was not a number...she was family, which was quite evident when each staff member went to say their goodbyes to her with tears in their eyes as she laid in a comatose actively dying. Even before she lost consciousness, they all visited, and she received the most loving care. I found this to be true all during her stay there. The day before my mother passed, I sat vigil with my mom for 14 hours. I didn't even ask for anything, and a cart of numerous snacks and drinks arrived for me as well as a comfy lounge chair in the event I wanted to stay the night. The staff was friendly and would engage in conversation with me telling me stories about their special moments with my mom. In addition, Family Pillars hospice was top notch as well. Our family always felt well supported as my mom declined, and my mom was always well cared for. I wish I knew about them four years before. I have to say Maple Shade Meadows was her home, and the staff loved her like family. I am so happy she took her last breath there. Highly recommend! I also want to point out that staff was regularly rotated between assisted living and memory care, so everybody knew her and also the staff was less apt to be burnt out that way. It made a lot of difference to feel confident about their skills especially handling a dementia patient. I also found no issues with communication. I believe it is the family's responsibility to be an advocate for their loved one in care. I, being my mom's guardian, always asked questions, and I was always given a solid report. At times, I didn't even need to ask. If there was anything of concern, they were always in immediate communication with me. They are very friendly people there who care a lot!

My Mother Carol spent the last year of her life at Maple Shade and from day one to the last every person, every staff member was the best. My brother and I never worried about her care. Kind. Caring. Dedicated. Thank you so much with all my heart.

My grandfather was here for ten months. Overall the place is clean, well decorated for holidays, tasty food and fun activities. However the communication btw the staff and family is lacking. The training of staff also needs improvement. My grandfather was given a pair of pliers by maintenance that he then used to pull a tooth out of his mouth. The maintenance staff had a training session afterwards but this incident never should have happened. Then Granpa fell outside his room and I only found out by accident a couple of days later when the nursing manager called about an unrelated issue. I was told it was bc it was a new aide in training who failed to notify me immediately but the person training her should have told me. A couple months ago, when the facility decided they couldn't handle my grandfather anymore, we were told we had to find him a new facility with a higher level of care but it took almost a month just to get the paperwork from them for the dept of aging to start the medicaid process and help finding a place. Then there was the traumitizing fiasco when a family member showed up about a month ago to try and remove granpa and bring him to California to live with them. He was stopped and I was told this family member seemed unhinged and that I should not authorize him to take my grandfather. Imagine my surprise the next day when the nursing manager tells me the doctor suggested previously that Granpa would be better with family than a facility. This had never been previously expressed. Everything we had received in writing said skilled nursing facility. I was understandably upset and asked to talk with the doctor. They hadn't told him what was happening or that it was an emergency. I was completely gaslit during this process and told there was no point in talking to the doctor to help with my decision bc the doctor wouldn't tell me anything different. I then learned this nursing manager, when confronted with what she said to me, called me a liar. When the doctor finally called me and I asked why they hadn't told me they thought family would be better, the doctor said they hadn't thought it was a possibility so they never suggested it but now that it was here we should take advantage of it. The facility manager who had previously told me my family member was unhinged then said they thought it was for the best too. I no longer had the backing of this place to protect my grandfather and would have been going against medical advice if I let him stay. My belief is because Granpa had been verbally combative with staff, they were worried he would become violent if he wasn't allowed to leave and were worried payments may become delayed, and so manipulated the situation for an outcome they wanted instead of what was in my grandfather's best interests. The family member fooled them into thinking he understood how sick my grandfather was when he didn't and instead of taking him straight to California he took granpa back to his old home in Virginia to grab some things. I had it in writing at least three times that Granpa was not allowed back to his old home because I knew once Granpa set foot there, he would refuse to leave and that is exactly what happened. Adult Protective Services had to get involved and determined his home was unsafe and unlivable. Granpa's dementia has gotten worse during this time, and he's been embarrassed and humilated during a situation that could have been avoided. Granpa is in the hospital now until he's moved to a new facility. And the nursing manager, who called me a liar, had the audacity to text me the day Granpa left about how I had done such a good thing by allowing my grandfather to leave...

After going through A Place for Mom I moved my father to this assisted living/personal care facility. He was there for almost 2 years before we started having medication issues. Waiting until my father was “out” of a medication before calling me to tell me. My father received his medication through the VA through mail and it takes about 10 days until he would receive them so the protocol was to order when he was down to 2 week supply. This happened more and more and in fact one time they were not even giving him one of his medications. I informed Lori the marketing director 3 times yet when it happened again she claimed she knew nothing about it. We decided since we could no longer rely of proper medication care we we’re going g to move him to another facility. On the day we moved him the marketing director could not even come to my father and say goodbye. Even some of the staff (which was always changing) said “anywhere is better than here” and said “we totally understand why you are moving him”. He had a $500 deposit he was to get back and when I asked why he didn’t have it the day we moved him I was told “it’s a separate check and you will have it by the end of the year”. I called today to check the status and was told “she was no longer working there” I was then told “she didn’t even process it yet”. Now I have to keep calling to check the status. It’s in the contract that he is to receive this back. I don’t know what’s going on up there but this is NOT a place for a loved one. The menu had changed and not for the better, they took away bottled water etc no activities except some bingo and small art projects. They don’t take the people anywhere either. I will give them another 2 weeks for that check before I take legal action.

MY Aunt, and now my Mother were and now is a Resident there for over 7 years. Both of my relatives did and are receiving wonderful care and attention. The staff is a plus 10 - always eager to help, to answer questions, and their care and genuine concerns are evident in all they do. My Mother's room is wonderful, and she now has dementia problems. We now live far, so weekly telephone calls to her care givers are always answered with my questions and concerns with patience and caring. Can say enough about Maple Shade