NEWHAVEN COURT AT LINDWOOD

I visited a few senior care facilities before our family selected Newhaven Court at Lindwood. All of staff that I have met are exceptional people that are helpful and happy to be working there. Please contact Michael Brandonio or Noelle Bodenheimer and they will make this a smooth transition for your family. Newhaven Court has exceeded all of my expectations. Raymond McGill

My mom has been in Memory Care at Newhaven for over a year and a half now. It was a very hard decision to make when staff suggested we move her from Assisted Living since her dementia had progressed and she needed more care. I know now we made the right choice in doing so. Tracy and her staff are absolutely the best caretakers! They are so attuned to my mother's needs and efficiently handle all of them with the utmost care and respect. I also appreciate that I feel I can ask them any questions or express any concerns I may have about my mother and always feel satisfied with their responses. I feel very blessed to have these special people taking care of my mom and would recommend this wonderful group of caretakers to anyone needing to place a loved one in a memory care facility.

My mom has been here for over a year and we have never had a problem with anything or anyone. The staff is always so attentive and friendly. It makes me feel so good to know my mom is being so well cared for.

My transition to New Haven came as a bit of a surprise, but I could not be happier. I have been here for several months now and I’m very pleased. The staff are all friendly polite, respectful, and will go out of their way to assist you. The facility is clean and beautifully decorated and very well maintained. The food served in the dining room is good with some room for improvement but very difficult to please everyone all the time. There are always several choices at each meal to choose from. I especially would like to thank Michael Brandonio, who is the head of community relations and has assisted me from the beginning of my journey and has gone out of his way to help me and continues to keep contact with me checking to be sure everything is going well. I have read some negative reviews but again it’s difficult to please everyone and you will never find any place that is 100% perfect. Overall I would give New Haven Court an excellent review and suggest anyone looking for an assisted living give us a look.

My sister was living here for about a year. Yes, you walk in and everything is beautiful. But that is just a facade. If your loved one is able to get around on their own and take care of themselves, this may be the place for them. If there is any type of disability, this is NOT the place for your loved one. My sister is a Parkinson's patient. We were assured that they could meet her needs. She was in a Broda chair. I can't begin to tell you how many times she fell out of the chair or fell on the floor from her bed. She was often on the floor for up to two hours. I left a white board in her room reminding staff that she had to have her chair tilted back to prevent falls. Her room was disgusting. I asked several times for the carpet to be cleaned.....to no avail. She constantly had UTIs. The last straw was when I got a call at 11 pm. She had fallen once again. When I got there she was on the floor complaining that her hip hurt. There were 2 young girls in the room with her waiting for the hospice nurse to arrive. They had no idea what to do because they were not nurses or aides. They said that they found her on the floor. There was not a nurse on duty who could help. The only person that I saw was a charge nurse and I don't believe that she was even a nurse. (Aren't they supposed to be nurses?) I believe that she was Just a worker on duty to handle the meds. It was after 11:00 and my sister was in the clothes that she wore all day. They did not even get her ready for bed. Obviously no one had entered her room all evening. The excuse was that she liked to eat her ice cream late at night. So they were waiting. Is that not unbelievable? I’m guessing that she was trying to get to her bed when she fell. She had to have been on the floor for several hours. We complained so many times and absolutely nothing got better. I'm not sure how many times she fell but I'm positive that we weren't aware of all of them. I could go on and on about the lack of care at New Haven. The food was horrible. They said they were working on that. When we moved my sister and the last items were being taken from her room, I looked back at the filthy carpet and thought..... I wouldn't let my dog stay in this room. Please know that this review is not an exaggeration. If you do decide this is the place for your loved one, visit often. Then again, I went almost every day and things still didn't get better.