NHC Place Farragut

I thought I had reviewed this facility but I couldn’t find it to add to it. My dad is in hospice care at Cavett Hill NHC. We did get off to a rocky start but it has been such a huge blessing to be here. I cannot stress how wonderful everyone is. From the administration to nursing staff to the techs to the housekeeping to kitchen staff. Each and everyone has been special to us. My dad has enjoyed every morsel of food he’s consumed. He has always been a big eater. When he says the food is good, it is good. Our hearts and souls are deeply grateful for Alicia, Matt, Dani, Arlindie, Natalie, Brianna, Melissa, Barbara, Misty, Serena, IJ, Stephanie, and if I left you out, I’m so sorry. I have a list but I can’t get up and make noise.

My grandmother broke her pelvis and after being taken to different hospitals she was put in NHC, we never could get an answer from any nurse and hardly ever saw a doctor, she did not want any pain medication other than Tylenol, and was only supposed to get pain meds if she requested it. She got extremely sick one day and it was from the medication, we found out that she had been given pain medication the night before and she did not request it, which means that one of the nurses had given her pain meds without permission from her. I know that people have to come to NHC sometimes, such as my grandmother, but I do not recommend it if you absolutely don’t have to.

My 89 year old mother fell and broke her hip in July, 2024. She had a partial hip replacement and was sent to NHC Farragut to do her rehab. When we got there, as we were getting on the elevator there was a sign and masks stating 2nd floor was COVID positive! This was not disclosed to us as we were going thru the admitting process. Her dressing on her hip was not changed as ordered. Pain meds and ice were prescribed , however they were not given and ice was usually not offered nor refreshed. There were very long long wait times when nurse call button activated. The food was disgusting. Her ACE bandage was not removed at night per Dr orders. Showers were not given as scheduled, had to ask over and over. A couple days into her stay my mom started showing signs of COVID. We had to ask several times for her to be tested. Finally after we talked to the speech therapist, she ordered the COVID test for her which was positive. So the speech therapist ordered the COVID test but we could not get the nurse to order one. My mom was quarantined , placed in a wheel chair with an alarm and also a bed alarm. The only time she could try to get up or move was when PT came in during the week. The room and facility was not clean. Trash not emptied, floors needed to be vacuumed. I would not send my dog there. Do not send a family member there.

Everyone, nurses, aids, Therapist’s, and staff have been so kind and polite. I will recommend NHC Farragut to everyone I meet who is looking for the best facility of its kind. I truly do believe that you have found the,” Better Way “ and it shows. I have enjoyed my stay. Thank you all so much! Kathleen Crosby

Nurse were great and caring the cna's were awesome on my floor! One LPN though gave me the wrong medication and it sent me into a bed an sleeping all day.when I confronted her and the head nurse this nurse said she corrected the problem I said it must have been on paper. The food was awful always cold always even the soup ! Eating cold soup and cold potatoes is nasty.. they can't keep any cooks and don't know why you would call them cooks same food everyday M -F 7- days a week nothen changes I feel sorry for those that have to stay. So yea the food needs alot of improvement it should be different and hot