NHC Place Sumner

The extra star is because it’s a nice place on the inside and some people are good. However, keep your family out of this place for rehab. Some workers were hard to find when you needed something because they were out in their car and nobody knew (we later confirmed this was common with someone who previously worked there, especially at night). One nurse was a control freak who had something against us being there every day and knew how to act different with management when called out. We eventually had round-the-clock helpers and even hired a firm to help us with elder planning while in this facility. When we finally took a vacation and left another family member there, they decided the timing was perfect (coincidence??) and had her sent to a psychiatric facility for behavior where they gave her a chemical restraint that was unneeded (we were there daily for hours before this so we knew of her behavior). She is finally getting back to herself 3 months later behaviorally but is physically weaker because of the psychiatric facility stay where she wasn’t moved. If you’re afraid of using a facility where you don’t feel comfortable leaving your loved one alone, this is that place.

My mother has been there nearly a month and had no progress. The lack of communication amongst the staff is mind blowing. They do not follow through on things they say they will do. Waiting 45 min for a light to be answered and then food that hard and can’t even cut with a fork. If we would have known all this definitely would have chose somewhere else. And now looking for new place

My grandpa‘s stays here, and his favorite person is Madelyn Crook. He says she is the best. She was well-mannered and so polite. Whenever I stop by to see him, I also always enjoy talking to Maddie. She is hilarious. Her smile brightens my day.

My mom is 87 and was very weak from too many hospital stays for pneumonia and infections, so we needed a place for her to regain her strength to come home. When I walked in the front door I knew it was the right place for her to get well and come home. It doesn’t smell of the disinfectants like other places that we’re trying to hide the dirty, this place is clean and lived the fact that each room has its own circulation for air. The rehab was truly an elevated experience. She had OT/PT and ST. They all checked in and were knowledgeable and had patience. Food was exceptional! I didn’t feel like I needed to bring it from home. Always had Dr on call to answer questions. I didn’t feel visit daily and saw how they treated the people that didn’t have visitors. Yes, I give it five stars - I did visit other places nearby and this was a world apart.

I cannot say enough nice things about this place. The nurses are kind and understanding, the food is really good and the chef is sweet as can be. Hunter Farr does the cooking and he does a great job of it. I can’t even begin to tell you what these biscuits he makes are like. Everything is just really nice and tasty and the place itself is beautiful! I can’t possibly name all of the people that have helped us here, from Samantha in admitting to Keith in PT, and the nurses that come and check my husband each night at four in the morning with a smile on their faces. I would give this place 10 stars if I could.