OAK POINTE OF CARTHAGE, A VIVA SENIOR LIVING COMMUNITY

This facility is great, amazing people, there were a few that fell short of that but no longer work there. The ones that do work hard and are apriciated. Everyone is friendly and works together to give the absolute best care each amd every resident deserves.

When selecting a place for senior living, you need to decide what's now important to you: the look of the facility or safety. Oak Point is definitely a nice facility, and they talk the talk. Unfortunately, they are severely lacking in basic communication, medication safely, and common sense. I don't recommend this place to anyone.

This facility has a reputation for making medication errors. In our personal experience, many medication errors that have sent the residents to the ER. The staff, upper management included, does not behave in a way that instills trust. They do not have policies or standard work in place to ensure safety, especially when it comes to medication management. They have purposely (they verbally admitted it) given medications at the wrong times. They have stopped medications that the resident has talked for years, leading to severe withdrawal symptoms. They fail to dispose of extra medications, including controlled substances. I do not recommend this place to anyone who takes medications, especially if residing in memory care and cannot speak up for themselves when medications are wrong, missing, mistimed, etc. They are horrible with communication all around, between staff members, between staff and family, and between staff and EMS. When trying to reach out with concerns, they are slow to respond. Then when you do speak with someone, they act concerned and present a plan to be better. We have NEVER seen positive change as a result of these discussions. They continue making the same mistakes.

They do not take care of the patients in memory care very well. These patients need more help because they cannot take care of themselves. They don't know how to critically think about medications. They don't question obvious issues, and just follow tasks on a paper. Maybe the assisted living is better, but memory care is awful.

This is a wonderful facility if your family member does not have prescribed medications. The staff is mostly kind and patient. They try to coordinate activities frequently with the community and within the facility. Their facility is clean and the food is good. On a surface level, the care plans and ideas are great as well. But when it comes to making changes based on family concerns, they have continued to fail. They have made multiple medication errors that have sent my family member to the hospital. In these emergency situations, obtaining accurate, timely information is crucial. They are often unable to provide this. When they do provide documentation, it is sloppy and often inaccurate. The staff sometimes cannot interpret the documentation because it is so confusing. Safety is by far the most important part of caring for others. When staff and their direct leader are making conscious decisions to go against a physicians order for a medication, all trust is lost. If you are unable to critically think about the effect of these types of decisions, you are in the wrong field. These decisions are too high stakes to not take them seriously. I understand we are all human, but making multiple mistakes and never changing processes or standard work is a sign that safety is not as important to the facility as it should be.