PALM'S EDGE ASSISTED LIVING AND MEMORY CARE

My mother was discharged because the facility couldn’t manage her behavior during a dementia-related episode. Throughout her short stay—less than two months—she was frequently moved from room to room and spent the majority of her time hospitalized. Despite this, they still collected payment and ultimately informed us she could not return. There was also a serious incident where she became extremely lethargic while waiting for dinner in the dining room. Her blood pressure dropped dangerously low, below 80/60. I immediately notified the only nurse on the floor at the time, but she told me I had to wait for my mother’s assigned nurse to return. Fearing for her safety, I called an ambulance myself; otherwise, she could have collapsed or worse. Sadly, most of the staff seemed unwilling to help. However, there was one exceptional nurse who truly stood out, though I unfortunately don’t remember her name.

Palms Edge Assisted Living and Memory Care's staff and Administrators are second to none. The facility is well maintained and very comfortable for any family member who needs memory care or assistance in every day life. I highly recommend this facility in Palm Beach County, Florida.

This is a horrible facility. It is dirty and crawling with roaches - even in the beds. It is old and dingy, needing a lot of maintenance and refurbishment. I can go on with a litany of things that happened to my loved one there, with me living in another state and not being able to keep an eye on what was going on there, but they are too many to list. Suffice it to say that Palms Edge should not be trusted with any aspect of care for your loved one - cleanliness, medications, finances, mental health, nutrition or physical well being. The management is arrogant and condescending. They have their fiefdom and are happy milking it (along with state and federal programs such as Medicare and Medicaid) for all it is worth. Horrid place.

If you care about the well-being of a loved one, STAY AWAY. It seems like the staff needs a refresher on what their responsibilities actually are. Actually…they need to be fired and never allowed to work in the industry. You have to be morally devoid to think what’s happening there is normal. Absolutely sickening place. Also, their staff rates their own business. Really?

Palms Edge Assisted Living is one of the nicest communities in the area. The food is amazing and the staff is caring and compassionate. They offer affordable memory care as well.