PARKLAND MANOR NORTH

My mother-in-law had been to nursing homes, lived in her own home with assistance, then to At Home At Parkland. By far, the care, the staff, the setting, and even the food was terrific. We visited with great hospitality by staff, took her out for visits, very supportive. We live in Schnecksville, so glad this was a perfect choice for her.

4.5 years ago BY CHOICE my mother entered this facility. Their vision and hopes to grow and service the community never came to fruition. There are a few amazing people that work at this facility but sadly, STAFF TURNOVER was rather overwhelming not only to families but the aging population that reside/resided at this place. For 3 years, my mother was rather self-sufficient but as her needs increased, the level of service provided to her did not. In March, 2020 when the facility was restricted due to the pandemic/COVID19...the care of my mother became very concerning. Minimal redirection of staff upon refusal left her spending much of her day ALONE in her BED. The day I found my mother in her room...her room was extremely dirty, no toilet paper was in her bathroom, her soap dispenser was EMPTY and hanging from the wall, no paper or cloth towels were in her bathroom, and she had fecal matter under her fingernails. There is NO RESPONSE from anyone including administration that can make this "OK." The saddest part is...for many reasons some of which were the "NEGLECT" of my mother...what is lost cannot be regained. I am HURT, ANGRY, and DISGUSTED that this facility remains the home to anyone's loved ones.

At Home is a very small skilled nursing home where my Mom receives personalized attention, has a private room and bathroom controlled to her temperature preference. They work hard to meet her requests and respect her privacy. The owner is a medical professional who alerts our family on issues, communicates well and is responsive; he is involved and overseas her care. The remote location is quiet and the atmosphere inside is calm and friendly. I don't see residents sitting in a hallway slumped in a wheelchair here. My mom has been here for 3+ years and I know she is safe and cared for. Improvement areas are stabilizing the turnover in Aids staff and offering fresher, more home-cooked foods.

My mother was a resident here for several several years before she died at 98+. She received excellent care from a staff that was compassionate and loving. Whenever I visited her she would tell me "this is a real home"! I am thankful that my Mother's last year's were spent in such a caring and loving environment.

Mom entered Parkland very suddenly after being in the hospital. She was 99 and it was recommended that she not return home. I had 3 days to find her forever home and because of friends recommendations, I visited Parkland. I knew immediately this would be a perfect fit. It was small and everyone got personalized attention. She transitioned beautifully solely because of the staff. She enjoyed living alone in her home and often remarked that she could never be happy living with "old" people! That idea changed her first day. The food is all homemade and terrific, and I was always welcome for meals with her. She loved that. Activities are wonderful, just enough to keep the residents active. Therapists as well as doctors and even a hairdresser came regularly. I could go on and on. It's all about feeling like you're AT home, not IN a home.