VIVA SENIOR LIVING AT ALBANY

I love this place! My dad has been a resident for almost a whole year in the memory care wing. He enjoys his home. It's a tough industry where turnover is high, but the ladies and gentleman that work here always go above and beyond! I know he is safe and well taken care of. There are always events happening for the residents. And not just little events, but all out decorations and food and lots of fun for everyone, residents and their families. Special shout out to Kim who made the entire process of bringing my dad in easy. She also does a wonderful job with the events and holidays. I highly recommend Viva.

The entire experience from application to move in was a pleasant one. Mercedes went out of her way to help us with all of the paperwork and getting the requirements accomplished. All of the staff have been very welcoming and friendly. Each of the staff members (no matter their job) dropped by to meet my father once he had moved in. The maintenance staffer came in on his day off to make sure both of the little problems were resolved immediately. Susan was most welcoming and assured us that any issue we encountered would be resolved immediately and successfully. We could not be more pleased. My father's outlook on life has improved in the short time he has been there. I'm sure in large part because of the excellent staff at Viva Senior Living at Albany.

The Phoenix has remarkable service. The care that is provided to the residents is beyond impressive. They take pride in providing an at home feeling for not only the residents, but for the entire family. Laura and Rina were so helpful and comforting throughout the entire admission process. I know my family member is in good hands! Thank you for making our transition so easy. My family and I appreciate you two specifically and the entire staff for all that you do for our loved one.

My mom has been at Phoenix for 3 years and we both love it. I visit my mom about 5 days a week so I spend a lot of time there. The staff absolutely make the place. Whether it’s the director, maintenance, a nurse, housekeeping, or the kitchen staff, they are all kind, caring, and helpful. It’s so much more than an assisted living facility. It’s a family. The staff and patients genuinely care about each other and look after one another. We wish we had moved to Phoenix years earlier.

My mom has been at The Phoenix for more than a year and we've been very pleased. The administration and staff offer compassionate care . The word games and puzzles keep minds sharp and the many activities keep them busy. The staff is responsive to the resident's needs and are very encouraging. The food is delicious. We are looking forward to all of the holiday events that are planned. Thanks Phoenix!