PHOENIX AT JAMES CREEK, THE

The facility is beautiful, clean and welcoming. The staff is amazing as they truly love and attend so attentively to the residents. By far the shining star is Victoria, as her professionalism, knowledge, care, insight and attention to detail is above reproach. I highly recommend, if your loved one needs special care.

Experiencing a decision like this is so challenging and difficult. My father in law took a turn that we could not have expected. Suddenly we had many decisions to make that we were not prepared to make. We were directed to The Phoenix at James Creek. We had lived in the area for many years but were unaware of this facility. Victoria was so kind and gave us a tour of The Phoenix. We had never seen anything like this as it was like being at a lodge in Colorado. The building is beautifully decorated and has amenities I couldn’t imagine from a library, to a Garden room, to a movie room, etc. We spent a few hours here and every staff member greeted us with kindness, knowledge, and friendliness. They knew all of the residents names and genuinely seemed joyful in their job. When he arrived after being transported from the hospital they immediately took care of him and gave him a bath. His first meal here he ate every bite and loved the food. We are grateful we found a place that would love on him when we can’t. We also love the area as it is in a residential area where the local community supports and loves on the residents.

The Phoenix @ James Creek is a fantastic facility for your loved ones. The staff show compassion, dignity and wonderful care for the residents. Without leaving a resident feeling as if they no longer have their independence the care staff encourages the resident to do the best they can in daily activities. The management team is always there to assist to the best of their ability. With an open door policy residents and staff are free to pop their heads in and ask for a moment of their time to discuss whatever is on their minds. The activities and events team try to accommodate each resident with a variety of activities such as exercise, brain games, bingo, arts and crafts along with music and live entertainment. The kitchen staff offer many choices and a variety of food for meals. Snacks are offered throughout the day if they need a pick me up.

I toured many places before settling on Phoenix at James Creek for my Mother, and she has settled in very nicely over the past few months. The staff are fantastic, they know the residents by name, actively interact with them, truly care about them, and when Mom hasn't been herself they call to let me know and keep me informed. Management is attentive to their needs, the rooms are kept clean and neat, and everyone is very friendly, always speak to us in the hallways. She likes the meal variety and loves to spend time outside and walking around the facility along with attending some of the many events. Her health has definitely improved and I feel she is getting great care there.

Victoria, the CED, went above and beyond to help us through a difficult situation and get my grandfather get settled into memory care. Since then, we have met some of the most caring and loving RCA’s! Sadly, the low star review is due to management. The Executive Director has extremely poor communication with family’s and employees. It completely negatively impacts the whole facility.