Pleasant View Hearthstone AL

I would highly recommend this facility in Ottawa! My mom was transferred here after a major back surgery! Mary Williamson went above and beyond to get her transferred ASAP from a different facility! The staffing on the rehab floor was great and ready to help as soon as we arrived! I was happy as was she with her stay and care! Thank you again 3rd floor staff for being you!

My mom was here and this place looks pretty good on the outside. When you peel off the layers, you will feel and see the disappointment. There were days I could smell the nasty urine scent in the elevator, dining halls and the resident hallways. One particular annoyance was staff responding to the call button by either completely ignoring it, telling it to shut up while that staff member was trying to serve meals (yelling at pager that was on their person) or going into the room and turning off the call button and just leaving. Who cares if mom has to use the facilities? I personally heard other family members of different patients complain about not getting their refund, having a family member fall and nobody found him for hours (more than once) and shoving patients into dirty dining area so they don’t have a call button. I personally witnessed a resident asking to use restroom after she was left in there at 3:30pm and at 5pm the CNA said she didn’t need to go, that she took her to the restroom. The patient yelled no you didn’t. It was a loud argument until another staff member said she would take her. I reported this to management and it fell on deaf ears. That same staff member rammed a woman in a wheelchair under table and smashed her hand. The woman cried out in pain but no medical assistance was given. The dining area was never once cleaned and it was disgusting on a daily basis. The table was always filthy and CNAs would complain about kitchen staff. My mom couldn’t get help to get to restroom so she got up herself, fell and broke ribs. Staff didn’t get her any medical care until family stepped in and insisted on it. And then they blamed Mom for not using her call button. There would be excuses on why our mom wasn’t bathed. She smelled ripe. As did others. Call buttons ignored for 30+ minutes because staff was too busy out smoking. The lot on the west side is full of cigarette butts. They seemed to lose medical equipment that we ended up getting billed for and they broke her cell phone too. There were more than a few items of clothing that went missing. Yet they saw my mom with a sweatshirt on and claimed it belonged to someone else. They said I was lying when I said I just brought that from home today. Even after I showed them the sewn in label, they didn’t think I was telling the truth. Like I brought a sewing machine into the building, stole someone’s sweatshirt and sewed my mom’s name into it. Then we got late fees added on when they hadn’t even billed insurance yet. We pulled our mom out before they killed her. They were sure padding that bill as soon as we pulled Mom out to take her home. There were a few staff members who were good. Delores was not one of them. Same goes for the physical therapy folks. Hope should be fired.

The staff at Pleasant View was very kind, caring and informative with both of my grandmother’s time there as an Alzheimer’s patient and my mother’s bounce back time/rehab after she broke her hip. We always felt at ease knowing they were in good hands and are grateful for their skilled staff, time and expertise.

When my father was moved to Pleasant View 5 years ago, our family liked Pleasant View for the way that all different living arrangements were all on one campus. My father has lived in Assisted Living (Hearthstone) and in the Healthcare Center. The transition in moving was so easy and stress free on my father. Everyone at Pleasant View is always nice and willing to help in any way. I never have to worry about my father. He gets the best care possible at Pleasant View!

My mom has been at Pleasant View numerous times for rehab after a hospital stay. She is very happy with the care she is given, loves the therapy, raves about the food. I couldn’t be more satisfied with her care at Pleasant View. She comes home much more well-equipped to be in her own home. Thank you Pleasant View!