Radcliff at Wood Dale (The)

I’ve trusted The Radcliff with both of my parents and was glad that they were able to live in such a great place for their final years. My mother was at the facility in 2021-2022, and my father lived his last year there in 2025. My wife came across Radcliff in 2021 while we were searching for a new nursing home for my mother. We were extremely dissatisfied with the level of care she was receiving at her original facility, so we were looking to move her. From the moment we visited the Radcliff, we knew that this was the place we wanted her to go. We were impressed by the cleanliness of the entire facility, and the friendliness of the staff extended to every single person that we interacted with. I was confident that mom would be in a better place that was pleasant and safe. She passed away in 2022, and again I was impressed by the care and comfort that she received from the Radcliff staff in those final days. A few years later when it became apparent that my dad could no longer live on his own, it was a sure thing as far as I was concerned that we would again select The Radcliff. They went above and beyond to help make his move go as smoothly as possible. He really enjoyed his time there, and I was glad that he made friends with staff and residents and became part of a community. He enjoyed palling around with the staff, and they always made him feel welcome and that he belonged. He raved about Radcliff’s live entertainment, as well as movie night. The facility even has a greenhouse area with plants/plant related activities that he enjoyed. The quality and variety of the meals are also top notch, and he would often brag about the good food! While Radcliff has a price point that is a bit higher than other facilities we looked at, it was well worth it. Like anything else, you get what you pay for, and elder care is no exception. Special shout out to Concierge Keith; he is attentive, cheerful, and always makes sure every need was attended to. My dad was lucky to have Keith looking out for him! I will be forever grateful to the whole team at The Radcliff for the excellent care they provided for my parents, and would choose them again if I had it all to do over again.

We cannot say enough good things about our experience with The Radcliff. Mom was the happiest we’ve seen her in years, enjoying the activities and social interactions and especially the kindness of the staff. She was apprehensive about leaving her home and within weeks she had made new friends was brighter and more alert than she’d been at her home, We were so relieved to have her in a safe place and looked forward to our visits. Mom recently passed away and we were very grateful that she had spent her last year in this positive and caring place. A big thank you to all the staff - they were wonderful.

The Radcliff is like "coming home" for your loved one. So caring, helpful and attentive. Makes it so much easier when I know that my family is surrounded by people who love her and care for her. Any concern is handled immediately, although any concern is extremely rare. Food is amazing, they feel like they are eating at their family's house. The Director is very dedicated to making sure the residents have everything they need and feel loved. Excellent facility with a great staff.

As Marita from sales spoke about the community, she painted a picture of a close-knit family and boasted about the fabulous food offered at the facility. She assured us that both she and the Director of Nursing (DON) were always available to address any concerns from residents' families. We were invited over for lunch, where we had a brief, four-minute assessment with the DON, who seemed to decide on my dad's suitability for assisted living in the blink of an eye. How can anyone assess a person's needs in just four minutes? After signing the papers and paying the first month's fees, my dad moved in. To ease his transition, we spent the entire day with him, ensuring he wouldn’t feel abandoned. However, as dinner approached, we reluctantly left him. Just thirty minutes later, we received a distressing call. "I'm all alone. What should I do now?" he asked. There was no guidance offered to help him navigate this overwhelming new environment. That night, in an unfamiliar place, my father felt afraid. He locked himself in his room, and the next day, we received a call about it. Without allowing him the time to adjust, they moved him to the memory care ward on the fourth floor—an area where he lost much of his independence. To add insult to injury, this change would come at an additional cost. Five days later, my dad expressed a desperate wish to go outside for a walk. When the staff refused, he threatened to jump out of a window, resulting in them sending him to the hospital. He remained hospitalized for two weeks, and during that time, I reached out to both the DON and Marita, but received no callbacks. My dad's primary doctor also made several attempts to contact them, with no response. We didn't receive a single inquiry about my father's well-being after just five short days in their care. Additionally, a Certified Nursing Assistant confided in me during one of my visits. She had only been employed there for four days and warned me to keep a close eye on my dad— to check for bruises and confirm he was getting adequate showers. She mentioned a concerning high turnover rate among the staff. After a week filled with alarm and anxiety, I made the difficult decision to bring my dad home. He deserves compassionate, quality care, not just a promise of good food—something they heavily advertised but delivered poorly. As I packed up his belongings, Marita appeared, but instead of asking how my dad was doing, she simply stated that his new place would be better suited for him. I pressed her about whether we would receive any money back, since he was only there for 5 days. She replied without hesitation, “Well, we did hold the room for him.” Please, do your research before entrusting your loved one to a facility. Don’t be swayed by grand promises; once you sign on the dotted line, they may not hold your concerns with the same urgency as they did before.

We recently moved a loved one to The Radcliff in Wood Dale. After an exhaustive search, this senior living facility was by far the best choice. The staff are very friendly, knowledgeable, and easy to talk to. We enjoyed a few meals there as well. All our food choices were excellent. The apartments are decently spacious. Sometimes people donate furniture to The Radcliff for the residents to enjoy. I can’t say there always will be furniture available for new residents. Just ask when you visit.