Ravenwood Assisted Living

My husband is currently a resident and has been for 2 1/2 years at Ravenwood Memory Care facility. I have had previous experiences with OTHER residential assisted living and memory care facilities with my dad and my brother in Springfield, Mo.In my opinion, Ravenwood Memory Care facility is one of the best that you could place your loved one into their care. I had to remove my dad from one of the other (to remain nameless)facility after 2 months due to lack of proper care, contributing to his sooner than expected death. My brother's experience at another facility was also so poor, that he left as soon as he could. I would not allow my husband to stay somewhere that I felt was not safe or meeting his needs. The staff is phenomenal and my husband has never complained to me about his care or any of the staff members. I have been there visiting my husband a lot over the past two years and observed the dedicated service and care the employees provide. It is one of love and support. When I first began my search for placement for my husband, a wise lady who had also dealt with placement of her husband told me, make sure when you ask someone of their experience with a facility, is it current information, or from their experiences, months or years ago? At some places, staffing turns over quite frequently. I greatly appreciate the consistency of the same staff members and their previous length of time working there. That says a lot about management. As I found out in my dad's case, attitude starts from the top. If there is not a good relationship and support with standards set for employees, it will be obvious in the length of time the employees stay. My family and I are deeply grateful we are able to have my husband at the Memory care facility at Ravenwood.

I say it is overpriced because they couldn’t pay people to endure the lack of care this place provides. While there are some well intentioned individuals working at Ravenwood, many there are not. Call lights go unanswered and assisting seems to be a look in the door before moving on to the next room. The aides are required to do so many non resident centered duties such as cleaning, working in the dining room each mealtime, laundry, and who knows what else. Emphasis must always be on the residents. This is a typical corporate owned operation. Stay away…

Nice place

We found that all of the staff at The Arbors at Ravenwood were very professional, very efficient, and very nice to work with. The staff was extremely helpful to our Mother, Pauline, even though she a bit argumentative at times. We brag to anyone that will listen, on how the staff does so well with the dementia patients. We found that all of the AmeriCare properties that we visited were very professional and caring. We brag about the “corporate culture” that AmeriCare and developed within their facilities. We would like to brag about, and give a big “thank you” to the following staff members: Amy Phillips Rachael Gillis Saundra (Life Style Coordinator) Jennifer Pike Brenda Farabee