SENIOR COMMONS AT POWDER MILL

This is a wonderful Care community that took care of my mother amazingly even though she was a challengeThe care provided by this community was truly exceptional, making a profound difference in my mother's life and our family's peace of mind. Despite her unique and sometimes demanding needs—she could be quite a challenge, as is often the case with strong personalities navigating later life and health issues—the staff approached her care with a level of professionalism, compassion, and tireless dedication that was nothing short of amazing.

Senior Commons at Powder Mill has such a welcoming and caring atmosphere. I’m so grateful to know my mom is in such good hands. The staff go above and beyond, treating everyone like family. The facility is clean, comfortable, and full of activities too!

I really have two ratings: Independent living I rate a 4. Memory Care I rate a 1 Dad spent six months in independent living. Limited services were provided to him. The services that were provided were good. Maureen in activities did a wonderful job and the staff in the dining room were attentive and helpful. Dad needed full time care, and we had a live in caregiver who helped him. The room was large and clean and bright and it was a good fit for our needs. Dad passed away at Senior Commons. 2 years later, we selected SC for mom after our good experience with Dad. Mom had to be in memory care. The problems we encountered are too numerous to list here but some of the top issues are: Your loved one will be left unattended for many hours, many times noone checked on mom for 6 hour periods; we were told on the first week that we needed to hire our own caretakers for "awake hours" to supplement Senior Commons care for mom, this was a surprise. We complied and hired our own caretakers for 16 hrs/day; the log maintained by staff are not accurate, on many occasions they indicated mom was showered and pills given when they were not; noone answers the phone after hours. If you don't have around the clock private pay caretakers with your loved one, do not put them in memory care at Senior Commons. In a nutshell the problems stem from poor management. Our family experienced similar issues with the recent (female) director as noted in the recent poor review listed on this site. Staff is capable of doing a good job but management is not attentive and not effective. The good manager they had for memory care was not given support from management and left in a few short months. Mom fell and laid on the floor for hours before being transported to the hospital. Once in the hospital we decided not to go back to senior commons. She is now receiving great care elsewhere.

Senior Commons was recommended by A Home for Mom. They responded quickly to set up a tour of facility and kept in contact while a decision was made to move Dad there. Very friendly staff and private rooms are very homelike. Dad enjoys the many activities available daily.

Transitioning Mom from her apartment to personal care was easy and went smoothly. Mom enjoys walking, chatting with others, and participating in activities as well as reading. She is safe and well-cared for by a wonderful staff!