SERENADES IN THE VILLAGES

I had a tour of this memory care facility looking for my brother. It had a small environment concept which he would have adapted to really well. It was calm and clean. The people were from my perspective content. My brother unexpectedly passed so I wasn't able to move him in. I would recommend a tour of Serenades to people researching memory care.

One of the most difficult decisions I had to make was placing my family member in memory care. I told the sales director that they would probably just sit and watch tv in their room and they shared that they would gently encourage trying new things and build a relationship with them to learn their likes and dislikes. Fast forward 2 months and I can't be more amazed or happier. Participating in exercise, music, happy hour, sitting outside enjoying the sun. Happy and flourishing. This was the best decision to choose Serenades. The leaders are always available to chat if needed and that is not what I always hear about other places. Thank you Serenades for making my family members life the best it can be for them.

We chose Serenades based on promises of safety and care—but were deeply disappointed. ✅ The food was excellent, and my mom regained weight and cognitive strength thanks to good nutrition. Staff were friendly and professional. ⚠️ Activities were minimal and inconsistent. The beloved activity director often had to cover housekeeping and maintenance, showing dedication but also revealing that resident engagement isn’t prioritized. ❌ The biggest issue: safety equipment was non-functional. Motion detectors, bathroom safety lights, bathroom emergency pull cords never worked. My mom fell twice and even exited the facility—incidents that could have been prevented. Despite submitted work orders, nothing was fixed during her 3-month stay. If safety and engagement matter to you, look elsewhere.

Such a blessing versus the place my wife was at the last 3 months. Everyone from the front desk , directors, nurses , aides, housekeeping, kitchen, program director and maintenance staff has been warm, considerate caring and they follow up what they say they will do. Always clean, quiet and a warm & safe environment. Couldn’t be happier!

Been a while since I was able to visit but can't believe the positive changes. The staff was very friendly and interacting with the residents and the atmosphere just felt different than my visit 3 months ago. Fresh paint and heard new carpeting is on the way. Very nice that a company invests in the building to keep it updated. I was told there was some new leadership and I am impressed the impact that has had overall in this time. Thanksgiving was wonderful.