Smith Village

Extremely disappointed with my experience. My history with them starts nearly two years ago when I tried to get information about my Great Aunt having rehab there. It was the same story every discussion, no beds available and no type of timetable given. Fast forward to the past few weeks where I have been looking for a good place for my mother who is now needing rehab. After a few discussions with Kelly, I decided to visit on 02/17/26 for a quick tour. The place seems very nice and Kelly told me to have the current rehab facility my mom is in forward her information over to her and she should have a room available potentially by the end of the week. The social worker sent all my mom's information over the following day. I followed up with a phone call to Kelly later that week and left a voicemail. After a few days of no reply, I called again. After a few more days of no reply, I tried again. With it now being nearly two weeks of no communication, I decided to stop in. Kelly tells me she still has no beds and that they wouldn't be able to accept my mom due to her clinical records. I asked if she could provide me details of what that meant and she said she didn't have that information and that they just wouldn't be able to accept my mom. Keep in mind, my mom has been doing extremely well in her other rehab program. She has had some health challenges but nothing that is currently impacting her physical rehab progression. They didn't even offer to have someone reach out to me to give me context. Just a flat out they won't accept my mom. I just can't digest why they would ignore my calls and not just communicate with me. I'm not asking for much, just a discussion and any options available to us. My mother also has very good insurance so that shouldn't be an issue. With being a city official, I get asked periodically about reputable senior care facilities in the area and I typically mention them based on my familiarity and their proximity. After my personal experience, I will no longer be recommending them.

My mother has lived in the Smith Village community since 2025, and truly loves it. Every staff member I’ve encountered is a kind, competent person. And all the other residents seem to have a great life there. So many activities, great dining team, and a very pleasant atmosphere.

My mother has lived at Smith Village for three years; first in Assisted Living and now in Skilled Nursing. Our family is grateful for the professional and kind care she receives.

Mom mom went there after a fall and post surgery surgery two times. The staff care, food, atmosphere everything was perfect! I wish she could stay full time.

I recently went to Smith village in search of a rehabilitation facility to work with my mom. After her discharge from the hospital. I called to set up an appointment which I did receive. The tour I received was one in which the employee was trying to set up a scenario that basically stated that my mother probably would not be able to get a bed because they were so busy. This tour guide was more than slightly condescending. I was told that they were full and that for short-term stay it's hard to get in because they take the people when their village as a priority. I fully understand that but I also know that there is a high turnover rate in short-term stay. To state with almost full certainty that there would not be a bed available when she was discharged Left me with the feeling that if there were an opening that my mother would not be considered for it. This alone was not the reason for my feelings. When I stated that I still was going to ask the hospital for a referral to their village in the event that there was an opening at the time of her discharge, I was then told that the organization does not take Medicaid. At no time. Did I say what type of insurance my mother had? I only stated that she had insurance and would be covered. I then gave only enough information so that I could find out what the next response would be; I stated that my mother had Medicare and that it was a good policy. The comment again was not one that you would expect from a marketing person. It was another tactic to say she probably won't get in without having any adequate reason for saying so. The next comment did not disappoint since I figured she would look for another way to discourage me from having the referral put in. I was then told that the organization did not take all Medicare plans because there were plans that did not pay for the services that they provided for their residents / patiants. I proceed you to take out my mother's Medicare card. Upon looking at the type of policy she had, the comment was oh oh, this is an FE Medicare plan. She continued down this track and moved forward to say that Medicare may not cover the whole stay and if my mother required a longer term of care than it would have to be out of pocket and the daily rate was somewhat expensive and then she quoted me the daily rate of $200 and something dollars per day. At this point I pulled out another car and showed her my mother's supplemental insurance so happened to cover her say in a rehabilitation facility in excess of what would be paid by the Medicare plan. She reiterated how hard it was to get in because they had to service their their assisted living clientele as a priority. At this point I was tired of playing cat and mouse. My mother was obviously not going to be welcomed at this facility. Reading the other views I left this place feeling like Yvette Sledge and I as well was highly offended and I still am. Look for part two!