SPRING MILL POINTE

After my husband moved here 2 weeks ago, it is easy to see why so many people give Spring Mill Pointe 5 stars. Finding the best possible home for a loved one is a big job. The staff at Spring Mill Pointe are very caring and capable, including not just the nursing staff, but also maintenance and management as well. The facility is well-cared for, clean in every location inside and out, and I walked around it a lot to see for myself before I chose it. It is small enough not to lose its personal touch for each resident from what I can tell so far, and did not have the "corporate" feel of other places I looked at. It has a stellar reputation in this area and I have talked to many friends and neighbors who have had loved ones live here and compared it to other area facilities. It is extremely important that it is a not-for-profit organization in the top-down philosophy and policy that are at the heart of its operation.

Incredible community! You can really feel the “heart” from this place - the team there is compassionate, authentic and actually cares. The residents are engaging and it surprised me what a great sense of humor they have! If I could give 10 stars I would.

We’ve had a great experience at SMP for my grandmother. The staff are consistently friendly, helpful, and genuinely caring, which has given our family a lot of peace of mind. She really enjoys the food and looks forward to the daily activities, which keep her engaged and happy. We’re very grateful for the supportive environment they provide.

I recently moved my mother into Spring Mill Pointe (approximately one month ago) & couldn’t be happier with our family’s decision thus far. From our initial impression- the warm & spacious light-filled atrium entry, welcoming dining room & beautiful common spaces, to the abundance of activities for residents, this community far exceeds any other community we considered (approximately 15+). Above all however, the staff has been absolutely top-notch and is this community’s biggest asset! I’d looked at so many other communities, agonizing over the small details, pricing, staffing levels and location etc. It was all very overwhelming. From the moment I walked into this facility with my brother, it was abundantly clear that the residents were happy, thriving and receiving detailed care. The sales staff was immensely helpful, every person at the front desk welcoming and friendly, friendly and professional kitchen and dining staff and the nursing & care team, especially the head nurse, is always on their game. As you search for the right place for your loved one or for yourself, I’d suggest you take a moment to just sit & observe the daily hub-bub in every place you consider. Watch how the residents interact, how staff responds when someone stumbles or needs a helping hand, how the staff treats one another, and you’ll get a very telling feel of how daily life is away from the tour or a facility’s pre-decorated apartment. When we did this at Spring Hill Pointe (it was especially easy because we showed up with no appointment!) it was truly that ah ha! moment of ‘this is it!’. It’s continued that way each and every day I’ve visited & staff is very proactive about contacting me with the smallest of issues- great attention to detail. Best wishes in your search & thank you from my entire family to everyone at Spring Mill Pointe!

Spring Mill Pointe (SMP) provides excellent, comprehensive care and services for independent, personal care (assisted living) and memory care living. I researched 14 life communities/assisted living communities within the Philadelphia area for my parents and my family and I were extremely impressed with everything SMP had to offer; therefore, we chose SMP for my parents next steps. Currently, my parents are on 2 different health journeys—my mother is very active and healthy, whereas my father is active and healthy, but he has dementia. Since my parents’ have 2 different needs, both Sara Kelly, Executive Director at SMP, and Beth Slater-Plechner, Sales Director at SMP, were extremely helpful in guiding my family and I on creating the best living arraignment for my parents, where they could enjoy all the daily activities and expand their network of friends, while my father also received the additional care he needs. We decided to move my parents into a large apartment in the beautiful, new wing (Schoolhouse) at SMP. Since my parents were living in an independent living apartment, I needed to hire an additional home care service to care for my father, for my mother to receive respite care. Beth recommended Neighborly Home Care Services (Ardmore, PA) and they provided excellent care for my father a few days a week. My parents thoroughly enjoyed living in their independent living apartment. Unfortunately, after a few months of living in their apartment, my father fainted and broke his collar bone at my parents’ home at the South Jersey Shore. My father needed to live at an in-patient physical therapy facility in Cape May County, NJ for almost 2 months. Both Beth and Jean Sainthilaire Mavoucheka, Director of Nursing at SMP, touched base with my family and I immediately to check-in on my father’s health and to see if we needed anything. I was extremely concerned that my father would need additional assistance, especially at nighttime, while he recovered. Beth and I spoke about different living options for my parents and my family and I decided that the best solution was to transition my father into a memory care apartment, which provides 24-hour care, if my father needed it. Beth gave my family 1st choice at any available memory care apartment, which put my mind at ease right away. After reserving a large, private apartment for my dad in memory care, Beth, Jean, and their team members made the transition for my dad into memory care extremely easy. The SMP team was extremely informative on the transition process, and they were very prepared for my dad before he arrived from the PT Facility in Cape May County, NJ. SMP and the PT Facility/SNF in Cape May County, NJ coordinated very well with one another to provide all the populated medical forms for my father’s transfer back to SMP. Beth is phenomenal—she is always prepared for the residents and their families. Beth ensured that my father’s new memory care apartment was freshly painted, his new flat screen TV was hung with cable and internet access available, and his new bed and furniture were placed where my family had requested. Beth is so kind that she gave my father a new leather mechanical chair that a former resident was no longer using. She is always thinking about all the residents and how she can improve their stay at SMP. Jean is amazing—the 1st night that my father stayed in his memory care apartment—Jean stayed late and reviewed all my father’s medications with me. Jean also ensured that the nursing staff was brought up to speed on my father’s needs. Jean also scheduled my father’s doctor appointment and followed up with the doctor’s staff about seeing my father earlier than his scheduled appointment. Jean immediately contacts me either by phone or e-mail about anything relating to my dad. My family and I know that SMP will continue to provide the best care for my father. We are very confident that they will continue to provide a safe and healthy environment for my father and all the residents.