THE MANSION AT WATERFORD

Wonderful community inside and out. I work in the senior living industry and have placed multiple families into this community. Valerie is an amazing sales Director and really takes the families under her wing. Scott makes things so flexible for the families when getting situated when moving in. The nursing staff has blown me away and I truly love this community. Thank you for loving on our seniors.

My grandma just moved from here cause it was so filthy, poop in her floor never cleaned, wet pads and sheets on the floor and even in her clean clothes basket. If she needed to use the restroom, it could take up to 45 minutes for someone to come and she was developing urinary infections. If she was asleep at dinner or lunch, they brought her tray and sat it on the table, then charge $10, not ever telling her it was there. She cannot get up on her own either to even get to it. Then half her clothes and some perfume disappeared. Management never even followed up with us. They promised to clean the room but do not. The floors were so dirty. Most of the time the halls smelled awful of urine.

Tonight, again, she’s just needing water she can’t get for herself, pushes her necklace button for help and they just turn it off and don’t come. It’s infuriating. Either for water or help to the bathroom, they don’t come. They rarely do what they say they’re going to do. My mom goes days without her phone being charged so we can call her. The front desk says they’ll send someone, they often don’t. Since this negative review some attentiveness has improved. The nurse administrator arranged for home health recently, which I appreciate. They haven’t looked after mom very well until we complained. Dr Kablin is the house doctor for multiple elderly living facilities in Oklahoma City and doesn’t have the time for everyone I assume. Billing the medical for hundreds of residents you can’t always see must be a sweet deal. Mom’s ankle was fractured when water spilled into her lift chair remote and dumped her to the ground. She was transported to Mercy Hospital but the house doctor never followed up, check her low oxygen or help getting her to the specialist to follow-up. After a few weeks we took her ourselves and it was too late for surgery if she had needed it. Still no oxygen had been ordered. Now they have dropped Humana insurance on us and we’re scrambling to get her care there. That’s the extent of her medical care. To her credit the nurse admin just arranged a home health company who takes Humana to treat her bed sores, thank you. Until taking my complaints public they promised nicely but failed to follow through. I see that she’s trying now. They are supposed to occasionally mop her floor or at least sweep: they don’t. A girl goes through with a duster and leaves. Her toilet ALWAYS has dried poop stuck in it because they won’t fix the water level or flow. EDIT: since going public this has might have improved. Mom cannot stand any longer due to her osteoporosis, incontinence and now balance issues. She can’t go to the toilet on her own so it mostly stays clean. They have lost almost all of her expensive gowns from her former life. They’ve lost all of her dry pads and cute tops and shirts we’ve bought her. Some aides are nice, the management are liars I guess because they NEVER follow through. Again, NEVER follow through or keep their word. I have a case for elder abuse and neglect. They did call when I wrote this review, about this review and addressing my concerns. I think there is a training problem and perhaps a turnover in aides. I want them to succeed. We need to be able to rely on their help to look after mom while we work to provide for our own retirement and prepare a place for mom to live the rest of her days with us. We couldn’t manage without the $6,000 per month in rent and services we pay them to perform. It has a good name and location near the most wealthy area of the city, but don’t let that fool you. You will need to put the lotion on your mom’s feet when they’re dry. She hates the food so we bring her meals but she can’t prepare them. There are always stand out heroes God provides and I’m forever grateful for them. Please know who you are. You will need to visit often not just to say I love you, but to check if they’re dehydrated and call attention to it. If they have sores, an infection, if their laundry is done, and prepare for their clothes to be lost. To get something done complain publicly.

The staff are really nice and always very helpful. Waterford is very clean, smells nice, and is a comfortable place to visit with everyone being very friendly. The residents seem to be well cared for and loved while being served from the staff in a kind way. The safety seems to be top notch as we have to sign in upon every visit.

This is a wonderful facility. The staff is great and helpful, and always in good spirits. They take very good care of an old church member of ours. We are so happy that we can rest assured that he is being taken care of so well. It’s always a pleasure visiting. We are also thankful for the good security they have for checking in and out.