The Pointe at Kirby Gate

Easy going. Residents are sweet! Staff very helpful they have a great Aide name Nepretiria!

The staff was amazing! Very kind and attentive to my dad. The PT/ST team were phenomenal, they helped rehab him and provided much needed socialization, kindness, and reminders. The facility was clean. I do think it is overpriced based on the amenities. I have two concerns which is why I rated the facility overall 1/5 stars. 1. The food was not good. Often there were only cold lunchmeat sandwiches and they seemed to run out of food at times. He was paying for the food and it was less than mediocre. 2. When it was time for him to move out, he gave the expected notice. Because he was moving out before the end of a month, I spoke with them about reimbursing him for the last days of the month. Over the course of TWO months, I spoke with the interim director at least 4 times regarding his reimbursement and left countless voicemails. He kept promising to call me back and NEVER did. I even called the parent company, which was Tarantino at the time. I left 3 voicemails requesting to be contacted regarding the reimbursement. No one has ever contacted me. I feel like they robbed him.

I’ve had the pleasure of being a vendor at this facility. I love how the residents are continuously engaged through activities and staff interaction. The residents truly seem happy. I’ve witnessed the quick and efficient responsiveness of the Administrator and the DON. I can also vouch that the quality of meals and apartments are superior. I’m also excited to see the new changes that will be taking place. If you’re considering bring your loved one here, you will not be disappointed.

My mom has been at The Pointe for about 2 years now. I live across the country (CA) so having people that really care for my mom and that I can trust and count on is imperative. Our experience started off great for the first 6 to 9 months, then the executive director left and numerous staffing changes occurred. During that time, there was no one point person that I could contact to check on my mom (thankfully there is family there) so honestly, we thought about moving her. However, in the last 6 months or so, since Marsha became the executive director, the facility has really turned around! The staff are incredibly responsive and caring. There are now activities that my mom can participate in and if she's not at one of those activities, someone comes to check on her and bring her out. It's a lovely place to be now!

I trusted mom at this facility, due to a bad experience at another assisted living facility. I was checking on her everyday, until I started back working. The other facility I had to be there every day because I didn’t fully trust them. I ended up moving mom to The Pointe at Kirby Gate. I had an unusual situation due to family members trying to find fault in me placing her in assisted living. However, my mother enjoyed being there. She loved to dance and she loved the caregivers. I was the one that felt guilty about placing her there. I asked her on several occasions was she mad at me for bringing her there. She always replied no. People have to remember they do have moments of clarity and she never complained about anything. She actually thought she worked there, instead of a patient. I love Marsha, Tracy, Marquette, (Misspelled probably) and Mrs.Betty. You have to have a certain heart and patience to work at a long term facility. I’m grateful to everyone from directors to the caretakers.