THE RESIDENCE AT WHITEHALL

(see follow up at end) A mixed experience on my recent visit to a resident friend (I traveled cross country). Prior to my visit, my telephone interactions with staff was great. Kudos to Tammy and Maria. At the site, the front desk was helpful but "indifferent". My friends room (nursing section) was just "ok", could have been cleaner and the linens were of low quality and maintenance. The breakfast area was unattended and about 4 residents there were awaiting coffee, breakfast, etc. with no staff for over 20 minutes. I went to the front desk to report the issue an she called "the kitchen". About 10 minutes later another "indifferent" staffer showed and put an unheated plate of eggs/toast/bacon in front of my friend (the plates had been sitting in the prep area covered with plastic wrap for over 30 minutes). I'm investigating alternative living for my friend. This is not a place for "recovery". Owner (see below) reply asked if I would contact them to review further. I did via email asking that they provide a # and contact for me. I have heard nothing more. I have pictures to share with them to provide more context to my review.

Wendy in the sales office was fantastic to work with when searching for a the right assisted living for my mother. We had some issues with the rehab facility my mom was at previously but Wendy went there to deal with the issues and meet my mom. Wendy worked well with me on budgets and getting the right fitting placement for her. Once my mom got to TR@W I had not seen her smile so much in the nearly 5 years since my dad passed. Each staff member spent time with her personally to make her feel at home. The other residents were extremely welcoming. Unfortunately she passed after only a month, but it was well worth it.

Although I am a resident I haven't moved in yet. I have so many questions about the Residence and am always calling Wendy Bryner (Sales Diredtor) for the answers. Wendy is kind, patient, and knowldegeable about the Residence. Her demeanor is such that I know that I made the correct decision when chosing The Resiidence at Whitehall to be my new home!

My mom has been at the Residence at Whitehall for a little over a month now, and all I can say is, She Absolutely Loves living there!! Everyone is so friendly. I have even met a few people and they all talk to me. My mom feels at Home and has even said, "I feel like I've lived here for years!" She has made so many friends already. And the Staff, very nice people, easy to talk to and always there if I have a question. Thank you Residence at Whitehall for welcoming my mom and making her move a great experience.

My mom has lived at the Residence at Whitehall in both personal care (assisted living) and independent living. The accommodations are very nice with big apartments and the building is well appointed. The management is attentive. Front Desk staff is very friendly and helpful. The nursing staff up in personal care was tremendous. They plan some really nice special events. Lack of green space is a factor, but they do have a lovely back porch that has a nice sitting area and view. I think they do a very good job looking after my mom. It's clean, safe, and I think a nice place for her to be at this stage in her life.