The Woodmark At Uptown

My Mom was in the Woodmark memory care unit or the SPA as they call it, for several years. Overall they took excellent care of my Mom. There was only one time in all these years where she was in her room when I came to visit. Otherwise she was always out and about with the other residents. This is true for all residents. The staff does an excellent job at keeping them up and doing activities. Maria was an amazing staff who was promoted and now works somewhere else at Woodmark. Thank you Maria. Thank you to all the great staff there that have taken care of my Mom over the years. The place is always kept very clean. My Mom's room was always clean and her room straightened. No funky smells almost always. No place is perfect though. There is a lot of turnover in leadership. There have been about four memory care directors in the past few years. This business is very tough though. It's emotional for the families and staff. We're all human not machines. Many items like clothes go missing or make it around to other residents. It's hard to keep track and name tags wear off. So lessons learned you must remove all valuables from your loved ones before they enter or they will just disappear. Not that there is a huge theft problem, but it's the nature of how memory care works. It's an interesting phenomenon. Prices have risen dramatically over the past couple of years. I'd say about 30%. There was a big leadership change across the board recently and prices went up by 15-20%. But this industry is very expensive. They provide services that families can't or don't want to do. That's just the way it is. Ok I have one major complaint. The Woodmark doctor assigned to memory care was never ever available. He was NEVER reachable and would NEVER call you back. He would prescribe medications without notifying the family. Not sure if he even still is the doctor there. Obviously this guy was just making a fast buck while spending little time engaging with families. Thanks Dr. C. If you are reading this review, then I'm sorry that you are probably dealing with someone with dementia. It will be a rough road. But try to make the best out of it. Do your best to look out for your loved one, that's all you can do. But overall you can trust the Woodmark to provide a high level of care. Good luck.

My mom has lived at the Woodmark for approximately 4yrs. My sisters and I have been mostly happy with the care she receives. We have cameras in her room so that my sisters and I can keep an eye on her. We have seen some wonderful interactions with her caregivers to name a few exceptional caregivers, Rocio, Char, Jessica, & Robert! Also a few standouts in the dining hall are Julian & Jaden! These individuals you can tell love their job and have an affinity for helping others! Char even learned my sister’s and my name that says A LOT!! Aside from the cost, which is extremely high, and continues to go up each year, I would recommend this facility!!

The school my child attends took a field trip here on Friday. It was a disaster. They forgot the school was coming and lied about it to cover it up. They stuck the classes in the memory ward where they were verbally attacked by one of the people staying there. The children were in a vulnerable situation along with their teachers and the residents were emotionally unsafe because it was confusing for them. I’m so proud of the way the school and teachers handled the situation and entirely disgusted with the way Woodmark handled it.

My mother was just there for a very short time on hospice. Woodmark was just an amazing facility- everyone there went above and beyond my expectations. I am a nurse- and have to say they exceeded my expectations. I highly recommend woodmark and want to thank them for the excellent care and love they showed my mother!

Charmaine and all the activity staff are just wonderful. They encourage all the residents (and visitors!) to participate and always have a smile on their faces. The Gala they put on this year was amazing. Such wonderful costumes! I hope to see more of this type of thing in the future!