TRU LANDMARK MEMORY CARE

Regrets. Over medicated for "combativeness" caused by their lack of training, and underfed/ starved. I always felt uncomfortable visiting, and I was there daily to 4-times a week. If you point out anything wrong, Keleigh quotes you legal jargon to make every excuse for why issues happened. Care plan was a joke, and they did not update it with changing needs. They can't keep a Wellness Manager employed. Never took accountability, even when there was a flu outbreak. My LO did not get any meds for 24 hours when throwing up and shaking - that's how I learned they do not give as-needed meds. They serve food in very tiny portions, then go talk to each other and play on their phones. They do not watch if residents eat or pay attention to if they can feed themselves. My LO lost 5 pounds a month for multiple months! One caregiver recently yelled, "Feed yourself, I'm not going to feed you". I had to start going everyday to make sure my LO was fed and hydrated. There is no "memory" care tactile engagement and rarely music. They cater to TRU Medicaid recipients and under-serve those who private pay. Even the "good" caregivers were uninformed of care needs, and not trained for memory care, plus there was high turnover. Wish we had moved out a lot sooner!

Landmark is in a league of its own! It's a small facility with friendly, caring staff. Everyone knows everything and they all seem to care deeply for the residents. I feel that they are run with love and compassion, rather than the almighty dollar. I'm so grateful to have placed my loved one with them!

My father was a resident at Landmark Memory Care in Lafayette, CO, and I visited at least twice a week. From the very beginning, I had serious concerns, but did not want to speak up as he was new and still adjusting. On Day 1, the staff suggested sedating him. Within three weeks, he was placed on three new medications. I received repeated calls about his "bad behavior," yet no one contacted me about his rapidly declining physical condition--his weakened gait, poor stance, or the fact that he lost 10 pounds in one month. The first and only meeting I had with his care team and the Director was not to collaborate or problem-solve, but to tell me he had to leave. He was never given time to adjust to the medications they pushed, and I was given just three weeks to relocate him--an incredibly traumatic and destabilizing demand for someone with Alzheimer's. The Director was unable or unwilling to listen or offer solutions. I personally had to print out new signs for the front entrance as they were falling apart. The lack of effort, communication, and basic compassion was shocking. Landmark may work for residents who are either very high functioning or completely incapacitated, but if your loved one falls in between--and you have high standards for care--do not make this mistake. They deliver a strong sales pitch, but the quality of care and communication simply does not match. There are a few excellent staff members (not the director), but for the most part, I have never seen so many staff members do the BARE MINIMUM. Moving someone with dementia is one of the most traumatic things you can do. Keliegh, the director, handled it with alarming indifference.

I rarely write reviews, but families considering Landmark deserve the truth. My father-in-law, who has Alzheimer’s and requires genuine memory care, was placed at Landmark about four months ago. Within days, my wife began receiving calls about “behavioral issues.” This was deeply concerning, especially since he had been lovingly cared for by three caregivers over the previous three years without a single problem. It didn’t take long to realize that Landmark is not equipped to provide real memory care. The staff lacked the training, patience, and compassion necessary to support someone living with Alzheimer’s or dementia. Instead of using appropriate care techniques, their first response was heavy medication — which had severe and heartbreaking effects on his physical health and cognitive state. We ultimately moved my father-in-law to a facility that actually specializes in memory care. Almost immediately, the difference was undeniable. The nurses describe him as “so great.” There have been no issues. No drugging. Just basic compassion, proper training, and thoughtful care — and he is thriving again. Landmark offered no meaningful consultation, no attempt to adjust care, and no partnership with our family. The approach was simple and disturbing: sedate him, then tell us he needed to leave. I’m sure the response will be some version of “every resident is unique” or “not every facility is the right fit.” But the reality is this: unless your loved one is completely passive and requires minimal effort, Landmark is not prepared to care for them.

I am a close friend of a family whose loved one was placed at Landmark Memory Care in Lafayette, CO, and I spent a significant amount of time there alongside them. What I witnessed over those weeks was deeply concerning. Almost immediately, medication was presented as the primary solution. Within a very short period, he was placed on multiple new drugs. Family members were frequently contacted about behavioral issues, yet no one raised alarms about his obvious physical decline. He became noticeably weaker, unsteady on his feet, and lost a substantial amount of weight in a single month—things that should never go unnoticed or unreported in a memory care setting. What struck me most was the lack of curiosity or compassion from leadership. The first formal meeting with staff was not to better understand him or adjust his care plan, but to tell the family that he needed to leave. He was given little time to stabilize or adapt, and the family was handed a short deadline to move him—an especially harmful decision for someone living with dementia. From the outside, Landmark presents itself as polished and supportive, but the reality I observed was poor communication, minimal problem-solving, and a troubling reliance on medication rather than individualized care. This facility may be suitable for residents at the extreme ends of the cognitive spectrum, but for someone in the middle who needs patience, structure, and attentive care, I would urge families to look elsewhere.