Vitalia Senior Residences at Westlake

My family and I have been working with Katie. She has been absolutely wonderful in helping my parents through this transition in their life. Katie has invited them to Vitalia and allowed them to experience and explore all the wonderful amenities and food Vitalia has to offer. We appreciate the connection she has created with our parents as well as my sister and me through this journey. Thank you for all you do and have done, Katie!

We toured Vitalia in Westlake twice with my grandparents, and Katie was absolutely wonderful to work with. She was warm, welcoming, and made our entire family feel comfortable from the start. Exploring assisted living can be a very difficult and emotional process, and Katie approached everything with care and understanding. During the tour, she took the time to introduce my grandparents to several residents, which helped the community feel friendly and genuine rather than overwhelming. She has a very personable approach and truly cares about the people she works with. Overall, the experience was positive and reassuring, and Katie made a big difference for our family. She is a true asset to Vitalia, and we are grateful for how welcoming she made us feel.

About a month ago, we reached out for information about assisted living for my parents, and we were so fortunate to connect with Katie. She took the time to speak with me and really walk through what Vitalia has to offer, answering every question with patience and care. My sister and I scheduled a visit with Katie, and from the moment we walked in we instantly connected and felt at home. Katie made us feel truly welcome, listened to our parents’ current situation, and helped ease a lot of the stress that comes with making a big transition like this. Several members of the team stopped in to introduce themselves and welcome us, and the chef Eric even put out a beautiful cheese board, which was such a thoughtful touch. This transition has been a process, and Katie has been there every step of the way. She gave my dad a tour, made him feel completely comfortable, and even arranged lunch for him. She also scheduled a home visit to meet our mom, spending quality time answering questions and helping reduce the fear of moving. And just yesterday, Katie got our mom in for one of their fun happy hours, which made her feel included and excited. Katie is truly one of a kind. She understands the needs and concerns of seniors and the entire family. She’s warm, kind, and supportive in a way that’s rare to find. We are so grateful for her time and effort through this transition with our parents.

Charletta Richardson was very helpful in getting my room cleaned. She had people check to see if it was done after she was off duty. She called on her day off to make sure it was done .

I first went to the votalia in n Olmsted and really liked it . it has a great homey feel when you walk in the door.then I went to see the other ones around me. I picked the eedtlske one because it had what I need and was in an area that I was previously from so I chose that one.