Windsor Manor Shenandoah

Homestead of Shenandoah is a great facility! Caring staff and a friendly environment. I’m very happy to work with them.

The staff is very caring and in tune to the needs of the residents. When visiting everyone is very courteous and willing to help. Always make it seem like home for everyone there.

Compassionate assistance with daily living, fun activities, nutritious meals, competent and professional leadership, loving companionship for my loved one.

Windsor Manor in Shenandoah is the best. The staff is moms second family. They took excellent care of dad until his death and helped mom through the grieving process. The activity director plans so many fun things for the residents to do. She sings and plays games with them and makes them all smile. The director is super and works with family members to make the residents comfortable. The manor is always clean and smells good. The staff is always ready to help with whatever needs to be done. It's a wonderful place to live.

I would caution those of you are who considering placing their loved one in the facility, to get any assurances they give you in writing, in a legal document. We placed our mom in the memory care unit in 2016 and were told that if we paid full price for 2 years, they would “work with us” to ensure she stayed on as a Medicaid patient, since they did accept Medicaid. This was part of our decision in placing her there, because it is so hard on Alzheimer’s patients to be moved. When my dad had paid full price, approximately $5500/month for 3 1/2 full years, we had to apply for Medicaid. When she was enrolled in Medicaid, Dad and my sister met with the executive director who told us “We no longer accept Medicaid”. Therefore we had to move Mom, during the winter, during holiday season. They made it clear she could continue to stay, as long as she continued to pay full price of nearly $6000/month, at a time when my dad is needing the money for his living expenses. (She would not have qualified for Medicaid if they were wealthy and Dad could afford to continue to pay the $6000/month). In an attempt to negotiate with Foster Senior Living, owners of Windsor Manor from Springfield Missouri, I tried to schedule a face to face meeting with their regional director. Through repeated emails, I offered to drive 5 hours to meet with her (because she said her office was 5 hours from the Shenandoah facility), but she would only agree to do “face time” via phone, so I gave up. We then called Foster Senior Living administrative offices and asked to speak to the owners. They had one of their employees call us, and when we insisted on talking to the owners, we were told that the owners would not speak to us. After we made our case and attempted to see if they would reconsider their decision (since we were told some of the residents currently on Medicaid were being “grandfathered” in, the Fosters (again via their employee) told us they could not help us. They couldn’t even make an exception for Mom to stay their through the winter and holiday season. Their refusal to have the common courtesy to speak to Dad, my sisters and I was disrespectful in the extreme, especially since mom had been living there for 3 1/2 years. Their Foster Senior Living website makes many references to how much they care for seniors. We learned that they care for their seniors during and up to the point that they can pay FULL price. It’s all about the money. Their prior assurances and word made no difference.