Sunrise of Burlington

We had a fantastic tour with Mayra. She was kind and patient and very thorough. We thought the facility looked amazing.

We honestly can't be happier with how quickly my mother in law settled in. Initially she wasn't thrilled about going there for independent living. Now she keeps telling us that she tries to find something to complain about but can't. She loves the food and the everyone is very friendly. It's a wonderful atmosphere and it's spotless. She's gained weight back and made friends. Thank you for giving us peace of mind that she's happy and thriving.

No idea why the bad reviews for Sunrise Senior Living Burlington. The staff is excellent. The food is outstanding. Many activities to choose from for the residents. I can’t say enough good things about them. This place is very well run and provides very good care for my mother.

My mother was in the memory care unit here. I wished I had moved her there sooner. The staff on the whole were great. They seemed to really care, provided a greater level of attentiveness to my mother than we had experienced elsewhere, and even mourned with us and comforted us when she passed. My mother had been in memory care at Atria down the street. I couldn’t believe how much more Sunrise provided in services than Atria (like having a nurse on staff for most of the day), and it was even cheaper! There were lots of activities and I loved how well staffed it was. It was so easy to find a staff person when needed. It did feel like the outside, third party hospice nurses ran the show, at times, especially for higher need residents . I called once to ask some questions of the Sunrise staff when my mom was at the end of her life and they immediately passed the phone off to the hospice nurse to answer my question when my question was really for Sunrise. I found that, at the end of my mom’s life, it was extremely helpful having my mom in a place where there were a lot of memory care residents because that meant the third party hospice nurses were there most of the day as well (versus those nurses only being at Atria for a few hours a day), which was a godsend to both my mother and us as she transitioned at the end of her life. We appreciated the pool table and tv room downstairs as well, especially when I brought my children to visit. In terms of the negatives, there were a few disgruntled staff here and there (but honestly, you’d find that anywhere). More significantly, a few misstatements were made to me prior to signing the contract. I think they were innocent but a bit reckless in retrospect. I was told that the room rate would not be increased for us in January. (We signed in Oct.). When I was there to sign the papers, I was informed that was wrong and that promotion wasn’t valid at that time. What was I to do at that point? I later emailed asking if they could make an exception given that it was expressly stated to me otherwise leading up to the signing. The responses back were slow and not what I wanted to hear given their mistake. Additionally I was told a room had become available for my mom and that I could give notice to the facility that she was at. That turned out also to be wrong. The resident didn’t end up moving out, and I was in a very uncomfortable position of having given 30 days’ notice to my mother’s other place, and not having a room to put her into for a period of time. Luckily, it all worked out and they were able to get her into a different room in time, but that put me in an unduly stressful situation, where stress was already excessive. Lastly, parking is very tight there, but there isn’t much they can do about that. Again, I would have moved my mom there in a heartbeat and wished I had done it sooner, but they do need to be more careful about the representations they make to prospective families. Don’t be deterred by their waitlist. It can move more quickly than expected. I hope this review helps someone who has to go through the difficult process of having to find a place for their loved one.

My Mom has been at Sunrise for 6 years now and in that time we have seen 5 exec directors come and go. There is high turnover at all levels and the fees just keep going up even though the contracted activities promised don’t get delivered 7 days a week. Many rooms are vacant too. Some of the staff is superb though, such as front desk, kitchen, and those that clean the facility. If you have a choice, might be time to check out other communities until Sunrise Burlington can hold on to senior staff and right the ship.