The Arbors at Amherst

We just yesterday (12/17/2025) successively delivered my afflicted Aunt to The Arbors in Amherst. Karen Zucco, the director of this fine facility, met us at the entrance and escorted us to the second floor where we met the floor supervisor Sharon, who I believe recognized me, made her way to us and clearly welcomed my Aunt saying, “Wilma, welcome… you’ve arrived just in time, are you hungry, would you join us for lunch”. My Aunt beamed, she was home ! This approach, helping a soul to feel that they belong, it’s made this situation easier for us, Wilma’s family. Knowing that the Arbor’s staff are more than doing their job, they are enlarging their own family, an atmosphere of care and compassion. Karen and Sharon, and every associate, here at the Arbor’s in Amherst, are the epitome of what all of us should aspire to in our walk of life. I hope that when my time comes, that the Arbor’s has room for me !

My mother has been at The Arbors since June, and the staff have been amazing throughout her time there. Special thanks to Karen for being so accessible and supportive. Catuna and Leandra for caring for my mom in such a kind way. The kitchen staff is wonderful, as is reception. My mom has since moved down the hall to Reflections and the staff there is just as attentive and caring. I can’t say enough good things about The Arbors. It’s a wonderful place we are so lucky that there is a facility in Amherst!

Moved our Uncle and Aunt to Arbors it was the best thing we ever could have done for them. Room is beautiful. People are kind and considerate. Meals are balanced and served three times a day with snacks to 91 & 95 yo who are so happy and grateful for the care they received. Thank you to everyone at Arbors in Amherst

The Arbors at Amherst is a kind and loving environment, making it wonderful knowing my mother is in such a caring place. The staff are caring and communicative with us. When the administrator expresses that the residents living at the Arbors are considered family, she speaks truthfully. We are so fortunate that my mother was able to move to the Arbors at Amherst when she could no longer live with us.

Mom moved to the Arbors at Amherst Reflections Community one year ago today, and I cannot say enough about the facility, management, and the staff. My sister and I sleep better at night knowing mom is in a safe, supportive, and compassionate environment for her long-term care. The staff and nursing team are highly skilled and communicative with our family. Daily, structured activities have provided mom the opportunity to build community with her fellow residents and make new friends. It has been remarkable to witness her progress since arriving to the Arbors. We are deeply grateful.