The Reserve at East Longmeadow

You're going to be promised a rose garden but what you get is a weed patch. Do your research- ask questions. If you have specific needs and want them addressed good luck. For what you pay a monthly you can to much better places and get better results. You can paint a dumpster gold but its still a dumpster.

Anyone reading these reviews should take a close look at the people who wrote them. A vast majority of positive reviews here have been posted by either craft fair vendors who spent one or two DAYS selling merchandise, or by actual Employees of the Reserve, including the Executive Director herself!! Talk about inaccurate & distorted information! My 80 year old mother has dementia and spent nearly 22 months in a filthy and unsanitary Memory Care apartment at the Reserve. During that time, she was frequently left unsupervised and wearing clothes that had been wet and/or soiled for hours, due to the lack of staff care in bathing, dressing and grooming her. At one point, the maintenance men removed the toilet from her bathroom for THREE CONSECUTIVE DAYS and didn't re-install it until I discovered the problem during a visit. My mother needs a walker to get around, but the staff at The Reserve frequently allowed her to walk up & down the corridor without this walker, which resulted in SEVEN separate falls and multiple trips to the E.R. in less than two years. The last fall (in Dec. of 2025) resulted in a broken hip many months of rehab. We were lured into moving my mother here by a low introductory rate, which wound up increasing by a whopping 35% in less than two years! Don't let the fancy décor, seasonal decorations and well manicured landscaping fool you - The true measure of an assisted living facility is the quality of care. The staff and management at the Reserve is some of the WORST in the state!!! The executive director is both incompetent and unqualified to run a large Assisted Living facility such as this. STAY AWAY from The Reserve at East Longmeadow!

My family and I were faced with the difficult decision to place our mother in a care setting. We chose The Reserve. We have never been disappointed with our decision. This incredible group of care givers work diligently to exceed expectations. The staff have the utmost patience and lead with a true servant heart. Our mom transitioned from home to assisted living. She has been so happy, made new friends, and finally has begun to live life again to the fullest. Thank you to the entire team at The Reserve! We appreciate you!

I cannot say enough about how grateful we are for this community and for their director, Tina. When we first brought my loved one in, we assumed assisted living would be the right fit. Tina took the time to truly understand her needs and gently guided us toward memory care instead and it has been an absolute blessing for our family. Our loved one is incredibly well cared for, surrounded by staff who show her patience, love, and genuine compassion every day. The difference this level of specialized care has made is immeasurable. If you’re looking for a place that leads with heart and honesty, this community is exactly that. The compassion that comes from Tina and her team is something you can feel the moment you walk in. We are deeply thankful

We saw the commercials on TV and decided to check it out. The add boasts of daily chef prepared meals in a friendly and safe environment. My dad who is 85 moved in this year. Its a nice looking and clean facility. The staff does a good job at getting him involved in activities, which is commendable. These are all important and good characteristics for an elder care residence. Now, fast forward a couple of months later and just as he is getting settled in, he discovered he was robbed. A very bad characteristic of an elder care residence! His wedding ring and another ring given to him by my mother, who passed away a few years back, were taken out of his lock box. The box was kept in a bedroom dresser drawer and sadly it wasn't locked. He was broken hearten ...and very mad! He called the police and filed a report. He also reported it to the managing staff. The managing staff asked him if he had renters insurance, of which he did not, and they also reminded him that they told him, upon signing his paperwork to move in, that he should lock up his valuables to keep them safe. I wasn't there for any of this conversation unfortunately, but it appears to be true. Ok well, my question is, is who are they hiring to care for the residents? These are elderly folks who can easily be taken advantage of and abused because they are afraid to say anything. Are there any Cori checks done on new or existing hires? I'm assuming there isn't, or worse, they are already aware of theft, as why would you tell new residents to lock up your valuables??!! Since he filed the report and had police presence in the building, word has spread and there have been others residents who have come forward to say that they too have been robbed. More police reports have been filed. Further, it appears that any number of people can have access to the key to your room. No one would have been able to have gone through his bedroom drawers while he was present. It must have happened while he was out. Its very easy to see when someone is not in there room or leaves the building. Other examples, are when I had been visiting him (this happened 2 separate occasions.) We were just watching a movie quietly during the evening, and all of a sudden someone just walked right in. No knock. Just came right in. OMG how scary! I will add that he is not there for assisted living, he is completely independent, and yet, these intruders reported that they were there to give him his medication. He isn't on any list to have his medication given to him. So who is not doing their job and communicating who is who? Or was that an excuse to enter a room and rob it? As if all that isn't bad enough, further caution to anyone considering to move in. Per the television advertisement, there are 3 daily chef prepared meals. Yes, there is someone is making the meals, but a chef? That is highly questionable. Dad says' some of the meals are ok and some are just bad. But on the whole, there are lots of carbohydrates. He says he rarely see's any vegetables. There doesn't appear to be a registered dietician staffed. Regardless of all of the above, Dad is still there. He feels he has made some friends, and at 85, how many times should he have to move? One thing is for sure though, he is not feeling relaxed in his room or very secured. With all that going on, would you be?